Helpdesk Coordinator

Indussystem; Mumbai; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

INDUS Systems in Mumbai is seeking an IT admin to handle service requests, manage asset records, and coordinate with vendors for hardware support and procurement. The role involves reporting, asset tracking, and ensuring smooth IT operations at the Patalganga site.

Responsibilities include processing insurance claims, ARIBA requisitions, and GRNs in SAP, with ongoing follow-up on approvals and deliveries. This position requires coordinating with multiple internal teams and external vendors.

Aufgaben

• Handle IT-related requests via phone, email, and in-person.
• Prepare and review iServices daily and monthly call reports.
• Allocate iServices calls to engineers based on availability.
• Maintain asset records in the Matrix Tool.
• Follow up on empty cartridges with vendors via email and calls.
• Coordinate with HP, Dell, Lenovo for in-warranty hardware support.
• Process damaged material insurance claims and attach documents.
• Obtain vendor quotations for IT hardware and track delivery.
• Access ARIBA to generate purchase requisitions for material and services.
• Follow up on purchase requisition approvals with HODs.
• Coordinate with Purchase Team for PO generation.
• Coordinate with vendors and PTG Store to verify delivered materials.
• Monitor e-waste disposal of printers, desktops, laptops, mice, keyboards, and cartridges.
• Generate asset disposal forms for systems to be scrapped.
• Process GRNs in SAP with IT HOD and maintain tracking until approval.
• Any other responsibility as assigned by Department Head.

Jobbeschreibung

As processes are becoming more complex, competitive and demanding, businesses are constantly exploring new ways to deploy effective solutions. We at INDUS Systems, over the years, have synchronised our team to offer best-of-breed solutions from leading technology partners coupled with our Professional Services to help customers protect their IT investments, reduce costs and grow their businesses. Our IT Solutions increase people efficiency, reduces infrastructure footprint which acts as a catalyst towards quantum business growth. We thrive to be a hand-holding partner in customer's journey.

Job Description

Responsibilities

Handling IT-related activities at Patalganga

Answer and prioritize incoming telephone, email, and in-person requests for assistance from users experiencing technical problems.

Prepare and review the iServices daily and monthly call reports.

Allocate iServices calls to respective engineers as per their availability.

Maintain asset records in the Matrix Tool.

Follow up on empty cartridges with vendors through email and calls.

Follow up with HP, Dell, and Lenovo system vendors for in-warranty hardware support calls.

Process damaged material insurance claims in the system and collect documents for attachment to the claim.

Obtain quotations from vendors through email for IT hardware items and follow up on delivery through calls.

Access ARIBA software to generate purchase requisitions for material and service procurement.

Follow up on purchase requisition approvals with the respective HODs.

Follow up with the Purchase Team for purchase order generation.

Follow up with vendors regarding delivery of procured materials and coordinate with the PTG Store to verify delivered materials.

Monitor e-waste disposal of printers, desktops, laptops, mice, keyboards, and cartridges.

Generate asset disposal forms for systems to be scrapped.

Process GRNs in SAP with the IT HOD and maintain the tracking sheet until approval and GRN generation.

Any other responsibility or assignment allocated by the Department Head.