Sr. Delivery Engineer

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Annual performance bonus

Private health insurance

Extra paid time off

Parental leave

Meal allowance

Job summary

Sabre Travel Technologies is seeking a customer-focused professional to deliver and support commercial products and services. You will engage with customers via phone, email, chat, and social platforms, support the sales team, and ensure deliverables meet contractual obligations.

The role includes post-sale deployment, troubleshooting, and training across multiple Sabre products. Strong Excel/PowerPoint, English, and presentation skills are required; Spanish is a plus.

Qualifications

• Proficiency in Microsoft Excel and PowerPoint.
• Proven ability to present to audiences up to 10 people.
• Good time management and priority setting.
• Proven analytical and troubleshooting skills.
• Excellent customer service skills.

Responsibilities

• Maintain customer relations during and after implementations.
• Provide post-sale technical support and product deployment troubleshooting.
• Coordinate with multiple departments to deliver support and maintenance services.
• Conduct technical training for customers and employees on product usage.
• Create compelling presentations and deliver to audiences.

Skills

Excel

PowerPoint

English communication

Spanish (plus)

Presentation skills

Customer service

Teamwork

Time management

multitasking

Analytical, troubleshooting

Salesforce CRM

Education

High School diploma

University student or graduate

Tools

Salesforce CRM

Job description

Team Description

The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role and Responsibilities

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to deliver critical support and maintenance services
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines: product support specialist product support analyst systems integration engineer technical support customer service customer training sales support

Qualifications and Education Requirements

• Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
• Minimum High School diploma, University student or graduate.
• Technical experience is a plus
• Additional Travel Industry background/experience is a plus.
• Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
• Proven ability to put together compelling presentations.
• Proven ability to present to an audience of up to 10 people.
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English written and oral communication skills.
• Proficiency in Spanish is a plus.
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Experience using Salesforce CRM tool

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

EEO IS THE LAW

Technical Assistance

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Note: Resumes/CVs are not accepted via email.