API Support Specialist I

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Sabre Travel Technologies is seeking an API Support Analyst to act as the first point of contact for Sabre Web Services customers, handling initial support, severity issues, and customer management. The role involves validating XML, reproducing customer scenarios, and coordinating with internal teams to resolve API-related problems.

Weekend/holiday availability is required. The ideal candidate will have strong English communication, a problem-solving mindset, and the ability to absorb new

Qualifications

• Strong interest in strategic problem-solving and customer support.
• Excellent written and verbal English communication.
• Ability to absorb new knowledge quickly and multi-task.
• Team player with attention to detail.

Responsibilities

• Provide initial support for Sabre Web Services customers.
• Validate XML files and schemas, reproduce customer scenarios for troubleshooting.
• Troubleshoot non-conforming SOAP & REST APIs and coordinate with internal teams for solutions.
• Liaise with developers, customer representatives and Sabre employees to improve SLAs and support standards.

Skills

Customer support

XML

SOAP

REST

English

Teamwork

Documentation

Programming basics

Education

Bachelor's in CS/Engineering

Tools

XML

SOAP

REST

HTML

Job description

Job Title- API Support Analyst Roles & Responsibilities

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
• Support developers who is building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements – Core Skills

• Desire to work in a strategic problem-solver and customer support role.
• Excellent communication skills (written and verbal).
• Proficient fluency in written and spoken English is required.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Technical Skills

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal Candidate Background

• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.
• Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

Availability

• This position requires availability to work on weekends and holidays.

Why Join Sabre?

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Sabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

Technical Assistance

For technical assistance with this career site, send an email to [e-mail]. Note: Resumes/CVs are not accepted via email.