Sr. Delivery Director - SLED/FED (Public Sector Staffing & Delivery)

Cynet Corp; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Cynet Corp is seeking a seasoned Account Director to lead SLED/FED staffing programs in the U.S. public sector, overseeing MSP-driven and direct agency partnerships with a offshore delivery model. You will drive delivery excellence, governance, and client satisfaction across multiple accounts.

The ideal candidate has 9+ years in U.S. staffing, with 3–5 years in SLED/FED, experience managing 35–50 offshore staff, and a deep understanding of government procurement, compliance, and analytics-driven

Qualifications

• 9+ years of experience in U.S. staffing/recruitment, with 3–5 years focused on SLED/FED or public-sector clients.
• Proven expertise working through MSPs and directly with client agencies.
• Experience managing large offshore delivery teams (35-50 headcount).
• Deep understanding of U.S. government procurement processes, compliance requirements, and contracting structures.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical mindset with exposure to AI, automation, and analytics-driven recruiting platforms.

Responsibilities

• Oversee end-to-end staffing delivery for SLED/FED public-sector clients through MSPs and direct agency partnerships.
• Serve as the primary offshore delivery owner, ensuring performance metrics and SLAs are achieved.
• Maintain strong relationships with MSP program managers, onshore account directors, and end clients.
• Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.
• Drive process alignment, reporting cadence, and performance governance with client stakeholders.
• Lead and inspire a delivery team of 35-50 recruiters, leads, and account managers across multiple verticals.
• Identify growth opportunities and process automation possibilities.

Skills

Leadership

Stakeholder management

Communication

Analytics

AI & automation exposure

Recruitment platforms

Tools

Beeline

Fieldglass

Coupa

PeopleFluent

SAP Ariba

JobDiva

Ceipal

JobTwine

Job description

Position Overview

We are seeking a seasoned and mature Account Director with a strong background inSLED/FED (State, Local, Education, and Federal)staffing. The ideal candidate will have hands-on experience managing large delivery teams for MSP-driven and direct agency clients across the U.S. Public Sector.

This role demands exceptional leadership, client engagement, and operational control to ensure consistent delivery excellence and compliance across multiple accounts.

Key Responsibilities

Client & Delivery Management

• Oversee end-to-end staffing delivery for SLED/FED public-sector clients through MSPs and direct agency partnerships.
• Serve as the primary offshore delivery owner , ensuring all performance metrics and SLAs are achieved.
• Maintain strong relationships with MSP program managers, onshore account directors, and end clients.
• Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.
• Drive process alignment, reporting cadence, and performance governance with client stakeholders.

Team Leadership

• Lead and inspire a delivery team of 35-50 recruiters, leads, and account managers across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).
• Implement structured training, mentoring, and KPI-driven performance management.
• Create a high-accountability, transparent, and collaborative delivery culture.

Operational & Strategic Leadership

• Partner with leadership to identify growth opportunities , new requisition categories, and process automation possibilities.
• Leverage tools such as Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba , and internal systems like JobDiva, Ceipal, and JobTwine.
• Participate in RFP/RFI support, new client transitions, andQuarterly Business Reviews (QBRs) with leadership.

Performance & Analytics

• Track, analyze, and improve submittal-to-hire ratios, fill rates, and recruiter productivity.
• Ensure high accuracy in reporting, data hygiene, and SLA compliance.
• Manage gross margin control, pay-to-bill alignment , and optimize delivery efficiency.

Required Skills & Qualifications

• 9+ years of experience in U.S. staffing/recruitment, with at least 3–5 years focused on SLED/FED or public-sector clients.
• Proven expertise working through MSPs and directly with client agencies.
• Demonstrated success in managinglarge offshore delivery teams (35-50 headcount).
• Deep understanding of U.S. government procurement processes , compliance requirements, and contracting structures.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical mindset with exposure to AI, automation, and analytics-driven recruiting platforms.

Personal Attributes

• Mature, confident, and people-oriented leader.
• Highly organized with a "delivery-first" mindset.
• Strategic thinker who can balance performance, compliance, and client satisfaction.
• Strong ownership, accountability, and integrity under pressure.