Guest Enquiry Specialist / Inbound Reservations Executive

Rustic Villa; Ahmedabad District; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

Professional work culture

Exposure to modern hospitality tech

Job summary

Rustic Villa is seeking a Guest Enquiry Specialist / Inbound Reservations Executive to manage guest inquiries and reservations. This full-time inbound role emphasizes warm, responsive support across multiple channels, within a hospitality setting in Ahmedabad.

Key responsibilities include handling bookings in the PMS, guiding guests on packages and policies, and coordinating with operations to ensure smooth pre-arrival communication. 0–3 years experience welcome.

Qualifications

• Polished communication across written and spoken interactions.
• Experience with social media inboxes and messaging apps.
• PMS knowledge is a strong advantage; training may be provided.
• 0–3 years in front desk, hospitality, guest relations or inbound support.

Responsibilities

• Handle multi-channel inbound guest queries via calls, WhatsApp, Instagram DMs, Facebook Messenger, and Email.
• Record and manage bookings, guest data, room availability in the PMS.
• Provide accurate details on packages, pricing, amenities and policies.
• Coordinate with ops teams to fulfill guest requirements and pre-arrival communications.

Skills

Communication

Tech Proficiency

PMS Knowledge

Customer Service

Tools

Meta Suite

WhatsApp Business

Email workflows

Job description

Job Title: Guest Enquiry Specialist / Inbound Reservations Executive

Vacancies: 2 Openings

Job Location: Corporate Off:B-504-505,Shapath Hexa, Opp. Gujarat high Court, S.G. Highway,Sola, Ahmedabad:380060.

Employment Type: Full-time (100% Inbound / No Cold Calling)

Salary: 20,000 -30,000 per month (determined by English proficiency, communication clarity, and relevant experience)

About the Role

We are looking for customer-focused and tech-savvy Guest Enquiry Specialists to manage incoming reservations, guest inquiries, and digital communications across multiple channels. This is an inbound role focused on delivering warm, prompt, and helpful assistance to potential and confirmed guests.

Open Positions & Language Profiles

• Position 1 (Regional Focus): Fluent in Hindi & Gujarati with basic functional English.
• Position 2 (Fluent Focus): Strong verbal and written fluency in English & Hindi.

Key Responsibilities

• Multi-Channel Inbound Support: Respond promptly and professionally to prospective guest queries across Calls, WhatsApp, Instagram DMs, Facebook Messenger, and Email.
• Reservations & PMS Operations: Record and manage bookings, guest data, room availability, and guest requests directly within the Property Management System (PMS).
• Guest Consultation: Provide accurate details on packages, pricing, amenities, and policies in a polite and consultative manner.
• Coordination & Follow-ups: Coordinate with operational teams to fulfill special guest requirements and ensure smooth pre-arrival communication.

Candidate Requirements

• Communication: Courteous, articulate, and customer-oriented tone across written and spoken interactions.
• Tech Proficiency: Comfortable handling social media inboxes (Meta Suite), WhatsApp Business, email correspondence, and software dashboards.
• PMS Knowledge: Prior experience with hotel/hospitality PMS software is a strong advantage (training provided for candidates with strong aptitude).
• Experience: 0-3 years in front desk, hospitality, guest relations, or premium inbound customer support.

What We Offer

• Structured compensation matching communication and skill level (20k-30k)
• Fixed day-to-day inbound operations with no outbound cold calling
• Professional work culture and exposure to modern hospitality tech stacks