Customer Service Executive - Global Customer Service Operations

Tata Communications; Maharashtra; On-site; INR 400,000 - 500,000; Full time

Job summary

Tata Communications in Maharashtra, India, is seeking a Network Operations professional to manage customer network operations incidents. The role focuses on owning issues end-to-end, diagnosing problems, and providing timely resolutions in a 24x7 high-availability environment.

The ideal candidate has a B-Tech in ECE with 1–2 years of experience and strong routing knowledge (BGP, MPLS, OSPF). You will work closely with internal teams to ensure quality outcomes and proactive SLA management.

Qualifications

• Graduate (B-Tech ECE or equivalent) with 1-2 years of experience.
• Routing skills (BGP, MPLS, OSPF)
• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

BGP

MPLS

OSPF

Problem-solving

Education

B-Tech ECE

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer network operations incidents. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate (B-Tech ECE or equivalent) with 1-2 years of experience
• Routing skills (BGP, MPLS, OSPF)

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain (VERSA SDWAN nice to have)

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.