Sr Customer Service Executive - Service Delivery & Management

Tata Communications Limited; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Communications Limited seeks a capable project coordinator to manage end-to-end execution of customer orders, ensuring delivery within scheduled timelines. The role involves proactive progress tracking, issue resolution, and maintaining project documentation from Chennai, India.

Candidate should have graduate-level qualifications with up to 4 years of relevant experience, strong data analysis and reporting skills, and the ability to collaborate with cross-functional teams to deliver quality

Qualifications

• Graduate or equivalent experience.
• 0-4 years of experience in project coordination or similar roles.

Responsibilities

• Proactively monitoring project progress.
• Resolving issues and initiating appropriate corrective action.
• Creating reports and project documentation.
• Analysing databases, doing quantitative and qualitative research.
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository.

Skills

Project coordination

Reporting

Documentation

Data analysis

Customer support

Education

Graduate or equivalent

Job description

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge & Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository