Sr Customer Service Executive - Service Delivery & Management

Tata Communications; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Communications is seeking a proactive project coordinator in Mumbai to handle end-to-end execution and daily coordination so that customer orders are delivered within committed timelines.

The role involves monitoring project progress, resolving issues, and maintaining project documentation, with regular updates to the workflow repository and handling customer queries promptly.

Qualifications

• Graduate or equivalent experience.
• 0-4 years of experience.

Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository

Education

Graduate or equivalent experience

Job description

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository