Senior Customer Service Executive

Tata Communications; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Communications in Chennai invites applications for an operational role focused on platform and network planning and operations. You will drive day-to-day tasks and coordinate with teams to ensure quality outcomes.

Responsibilities include supporting network enhancements, maintenance, migrations, publishing dashboards to track projects, platform installation and configuration, and technical analysis of software, hardware and network systems.

Qualifications

• Experience in network maintenance/migrations/enhancements.
• Expertise on various telecommunication equipment.
• Good knowledge of products offered by service providers.

Responsibilities

• Drive day-to-day platforms and network planning and operations.
• Support network enhancement, maintenance, and migration projects.
• Publish dashboards to track projects.
• Platform installation and configuration.
• Support in technical analysis of software, hardware, and network systems.
• Perform integration and migration with existing systems.

Skills

Network maintenance

Migrations & enhancements

Telecommunication equipment

Provider products knowledge

Job description

Job Description

• Responsible for driving day to day platforms and network planning and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities
• Supporting the network enhancement, maintenance, and migration projects
• Publishing dashboards to track projects.
• Platform installation and configuration
• Support in technical analysis of software, hardware, and network systems
• Perform integration and migration with existing systems.
• Creating technical service requirements Desired Skill sets
• Experience in network maintenance/ migrations/enhancements
• Expertise on various telecommunication equipment
• Good Knowledge in various products offered by service provider.