Associate Manager - Customer Services

Adani Group; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Adani Group in Gujarat, India, is seeking an experienced Customer Service & Sales professional for its CFS operations. You will act as the primary contact for customers, coordinate with shipping lines and transporters, and ensure accurate documentation and invoicing.

The role requires 5–7 years in sales within CFS or logistics, a Bachelor's in Business Admin or related field, and familiarity with EDI systems. You will prepare performance reports and maintain compliant processes.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field.
• 5-7 years in sales within CFS, logistics, or freight forwarding industry.
• Familiarity with EDI systems and shipping line coordination is an advantage.

Responsibilities

• Act as the primary point of contact for customers regarding cargo status, documentation, and service queries.
• Provide timely updates on container movement, clearance status, and delivery schedules.
• Coordinate with shipping lines, CHA (Custom House Agents), transporters, and internal teams for smooth cargo handling.
• Resolve customer complaints and service issues promptly.
• Prepare daily/weekly reports on customer service performance and cargo movement.

Skills

Strong communication and interpersonal

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

EDI systems

Job description

Purpose/Objective

To ensure smooth coordination and communication between customers, shipping lines, transporters, and internal departments for efficient handling of import/export cargo at the Container Freight Station. The role focuses on delivering excellent customer experience while maintaining compliance with operational and regulatory requirements.

Key Responsibilities of Role

• Customer Interaction & Support:
  Act as the primary point of contact for customers regarding cargo status, documentation, and service queries.
  Provide timely updates on container movement, clearance status, and delivery schedules.
  First level of escalation to ensure resolution of customers queries and overall customer satisfaction.
• Documentation & Compliance:
  Co-ordinate shipments and mentor team to meet all customer SOP requirements.
  Co-ordinate with documentation team for shipping documents framework.
  Ensure compliance with customs regulations and CFS operational procedures.
• Coordination:
  Liaise with shipping lines, CHA (Custom House Agents), transporters, and internal teams for smooth cargo handling.
  Coordinate with operations and billing teams to resolve discrepancies and ensure accurate invoicing.
• Issue Resolution:
  Handle customer complaints and service issues promptly and professionally.
  Escalate unresolved issues to the concerned department or manager.
• Reporting & Record Keeping:
  Maintain accurate records of customer interactions, cargo status, and documentation.
  Prepare daily/weekly reports on customer service performance and cargo movement.

Skills & Competencies

• Strong communication and interpersonal

Technical Competencies

• Client Relationship Management
• Contract Management
• Customer Data Management
• Lead Generation

Qualifications and Experience

• Bachelor's degree in Business Administration, Logistics, or related field.
• Experience: 5-7 years in sales within CFS, logistics, or freight forwarding industry.
• Familiarity with EDI systems and shipping line coordination is an advantage.