Sr. Customer Retention Specialist

Automation Anywhere, Inc.; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Automation Anywhere is seeking a Senior Customer Renewal Specialist to drive renewal revenue and maximize customer value in a SaaS subscription environment. You will manage large enterprise accounts, mitigate renewal risks, and collaborate across Customer Success, Sales, and Operations to ensure seamless experiences.

The role requires experience in renewals or account management, proficiency with Salesforce.com and CPQ, and a strong track record in software sales.

Qualifications

• 3-7 years of Renewal or account management experience.
• Experience selling software on-demand and recurring in nature.
• Experience using Salesforce.com as CRM required.
• Software Sales experience; SaaS or subscription sales (Must)
• Experience with AI, Automation and/or APA is preferred.

Responsibilities

• Meet or exceed renewal objectives and quotas.
• Collaborate with Customer Success, Sales, Contract Ops and Support to resolve renewal issues.
• Monitor upsell/cross-sell opportunities with Sales to keep renewals on track.
• Identify at-risk renewals early and address issues hindering timely renewal.
• Educate clients on value of company solutions for decision-makers, including C-levels.

Skills

Renewal management

Account management

Software sales

SaaS sales

Communication

Tools

Salesforce.com

Salesforce CPQ

Job description

Bengaluru, India

Full time

JR1374

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position: Customer Retention Specialist

Job Level: E3

Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to:

This role reports to VP of Global Customer Retention (based in the US)

You’ll make an impact by being responsible for:

• Meeting or exceeding assigned sales objectives and quotas for renewal business
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintaining, updating, and managing all SalesForce.com renewal opportunities
• Manage large enterprise accounts

You will be a great fit if you have:

• 3 -7 years of Renewal or account management experience
• Experience selling software products that are on-demand and recurring in nature
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales (Must)
• Experience and knowledge of AI, Automation and/or APA preferred
• Experience using Salesforce CPQ (is a must)

You excel in these key competencies:

• High problem-solving ability to learn and adapt quickly while being a self-starter
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic and coachable with a desire to thrive in sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.