Sr. Customer Retention Specialist

Automation Anywhere, Inc.; India; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Automation Anywhere, Inc. in Bengaluru (Onsite) seeks a Senior Customer Renewal Specialist to drive renewal objectives and protect SaaS revenue. You will play a pivotal role in ensuring customers maximize value from our APA-based solutions.

You will collaborate with Customer Success, Sales, Contract Ops and Support to mitigate renewal risks, track opportunities, and ensure renewals stay on track. A background in renewals or account management with SaaS experience is essential.

Qualifications

• 3-7 years of Renewal or account management experience.
• Experience selling software products that are on-demand and recurring in nature.
• Experience using Salesforce.com as CRM required.
• Software Sales experience; SaaS or subscription sales (Must).
• Experience and knowledge of AI, Automation and/or APA preferred.
• Experience using Salesforce CPQ (is a must).

Responsibilities

• Meeting or exceeding assigned sales objectives and quotas for renewal business.
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention.
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts.
• Maintaining, updating, and managing all SalesForce.com renewal opportunities.
• Manage large enterprise accounts

Skills

Renewal experience

Account management

SaaS sales

Communication

Tools

Salesforce

Salesforce CPQ

Job description

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position: Customer Retention Specialist Job Level: E3 Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions.

In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences.

Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success.

If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to:

This role reports to VP of Global Customer Retention (based in the US)

Responsibilities

• Meeting or exceeding assigned sales objectives and quotas for renewal business
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintaining, updating, and managing all SalesForce.com renewal opportunities
• Manage large enterprise accounts

Qualification & Experience

• 3 -7 years of Renewal or account management experience
• Experience selling software products that are on-demand and recurring in nature
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales (Must)
• Experience and knowledge of AI, Automation and/or APA preferred
• Experience using Salesforce CPQ (is a must)

Key Competencies

• High problem-solving ability to learn and adapt quickly while being a self-starter
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic and coachable with a desire to thrive in sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.