Sr. Customer Retention Specialist

Automation Anywhere; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Automation Anywhere is seeking a Senior Customer Renewal Specialist to help customers maximize value from our AI-powered APA solutions. You will focus on renewal attainment, risk mitigation, and collaboration with cross-functional teams to ensure seamless experiences for large enterprise accounts.

You will leverage Salesforce.com and CPQ to track renewals, identify upsell opportunities, and articulate the value of our SaaS offerings to senior client stakeholders across lines of business.

Qualifications

• 3–7 years of renewal or account management experience.
• Experience selling software on-demand and recurring subscriptions.
• Experience using Salesforce.com as CRM.
• Software/SaaS or subscription sales experience required.
• Experience with AI, Automation and/or APA preferred.
• Salesforce CPQ experience is a must.

Responsibilities

• Meet or exceed renewal objectives and quotas.
• Collaborate with Customer Success, Sales, Contract Ops and Support to manage renewal issues.
• Coordinate with Sales to identify upsell or cross-sell opportunities and keep renewals on track.
• Identify at-risk renewals early and address blockers.
• Communicate value of solutions to client decision-makers, including C-level executives, technical staff, legal, security, and operations.
• Maintain Salesforce renewal opportunities and manage large enterprise accounts.

Skills

Renewals/account management

Salesforce CRM

SaaS / subscription sales

Salesforce CPQ

AI/APA knowledge

Proactive communication

Tools

Salesforce CPQ

Job description

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position: Customer Retention Specialist Job Level: E3 Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions.

In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences.

Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success.

If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to:

This role reports to VP of Global Customer Retention (based in the US)

Responsibilities

• Meeting or exceeding assigned sales objectives and quotas for renewal business
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintaining, updating, and managing all SalesForce.com renewal opportunities
• Manage large enterprise accounts

Qualification & Experience

• 3 -7 years of Renewal or account management experience
• Experience selling software products that are on-demand and recurring in nature
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales (Must)
• Experience and knowledge of AI, Automation and/or APA preferred
• Experience using Salesforce CPQ (is a must)

Key Competencies

• High problem-solving ability to learn and adapt quickly while being a self-starter
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic and coachable with a desire to thrive in sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.