Sr Cust Exp Specialist

Honeywell Technologies; Maharashtra; On-site; INR 550,000 - 750,000; Full time

Job summary

Honeywell Technologies is seeking an Order Management specialist to join our customer operations team in India. You will process and validate orders through the full lifecycle, coordinate with Sales, Supply Chain, Logistics, and Finance, and ensure SLA adherence in a fast-paced environment.

The role requires strong ERP/CRM experience (SAP, SAP HANA, Salesforce SFDC), excellent Excel skills, and a meticulous, detail-oriented approach.

Qualifications

• Experience in Order Management, Customer Operations, or a related field.
• Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
• Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with global teams and customers is preferred.

Responsibilities

• Process, validate, and manage customer orders through the complete order lifecycle.
• Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
• Monitor order status, expedite critical orders, and ensure SLA adherence.
• Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
• Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
• Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
• Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
• Maintain accurate documentation, records, and system updates in compliance with company policies.
• Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
• Support continuous process improvement initiatives and operational excellence activities.
• Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.

Skills

Order Management

Customer Operations

Excel

Communication

Analytical Thinking

Attention to Detail

Multitasking

Global Collaboration

Tools

SAP HANA

Salesforce SFDC

SAP

Job description

Responsibilities

• Process, validate, and manage customer orders through the complete order lifecycle.
• Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
• Monitor order status, expedite critical orders, and ensure SLA adherence.
• Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
• Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
• Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
• Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
• Maintain accurate documentation, records, and system updates in compliance with company policies.
• Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
• Support continuous process improvement initiatives and operational excellence activities.
• Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.

Key Responsibilities

• Process, validate, and manage customer orders through the complete order lifecycle.
• Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
• Monitor order status, expedite critical orders, and ensure SLA adherence.
• Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
• Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
• Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
• Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
• Maintain accurate documentation, records, and system updates in compliance with company policies.
• Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
• Support continuous process improvement initiatives and operational excellence activities.
• Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.

Qualifications

• Experience in Order Management, Customer Service, Sales Operations, or a related field.
• Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
• Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with global teams and customers is preferred.

Key Competencies

• Customer Focus
• Ownership & Accountability
• Attention to Detail
• Collaboration & Teamwork
• Adaptability & Resilience
• Continuous Learning Mindset
• Results Orientation

Preferred Experience

• 1 to 5+ years of experience in Order Management, Customer Operations, or Supply Chain Operations.
• Experience supporting North America or global customers in a night-shift environment.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.