Tech Lead - Enterprise Application ServiceNow N 4C

1401 Genpact India Pvt. Ltd.; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible work hours

Job summary

Genpact is seeking a Tech Lead for Enterprise Applications focusing on ServiceNow. You will design, develop, and implement ServiceNow solutions while mentoring the team and aligning with stakeholders.

Stay current with platform releases and industry trends to drive innovation and value across global enterprises. The role emphasizes agile delivery, client relations, and leadership, with flex-time office work in India.

Qualifications

• Bachelors or Masters in IT/CS/Engineering.
• ServiceNow CSA certification is preferred.
• Strong agile, leadership and collaboration skills.

Responsibilities

• Lead design, development, and implementation of ServiceNow solutions.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to define project scope and requirements.
• Perform configuration, customization, and integration of ServiceNow components.
• Ensure best practices and troubleshoot issues in the platform.
• Conduct knowledge transfer sessions and training for end users.

Skills

Agile Methodology

ServiceNow Platform

Leadership

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Master's degree in Software Engineering

ServiceNow Certified System Administrator (CSA)

Job description

Tech Lead - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead the design, development, and implementation of ServiceNow solutions;
• Provide technical guidance and mentorship to team members;
• Collaborate with stakeholders to gather requirements and define project scope;
• Perform configuration, customization, and integration of ServiceNow platform components;
• Ensure adherence to best practices and standards in ServiceNow development;
• Troubleshoot and resolve technical issues in the ServiceNow platform;
• Conduct knowledge transfer sessions and training for end users and support teams;
• Stay up-to-date with ServiceNow releases, features, and industry trends.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, ServiceNow Platform, Storytelling Language English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application ServiceNow N Remote Type - Office Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.