Client Service Executive

Substance Consulting; Mumbai; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Work with Senior Leadership

Understanding of Brands and Strategy

Friendly work atmosphere

Job summary

Substance Consulting seeks a client-communication focused professional to translate marketing objectives into actionable briefs and coordinate across creative, content and digital teams. You will drive deliverables from briefing to execution and maintain strong client relationships.

The role requires excellent communication, strong coordination, and the ability to manage multiple assignments with a proactive, detail-oriented approach.

Qualifications

• Strong client communication and relationship-building.
• Solid understanding of marketing objectives and digital marketing.
• Ability to coordinate with creative, content and digital teams.
• Proactive, detail-oriented and capable of managing multiple tasks.

Responsibilities

• Manage day-to-day client communication and respond promptly to requests and requirements.
• Translate client marketing objectives into clear, actionable briefs for creative, content and digital teams.
• Drive deliverables from briefing to execution, coordinating timelines, feedback and approvals.
• Review creatives and content for alignment with the brief before sharing with clients.
• Keep clients informed of progress, flag delays and resolve execution challenges.
• Build strong client relationships through responsive service and dependable delivery.

Skills

Excellent communication

Marketing objectives

Advertising creatives

Digital marketing

Coordination

Independent work

Attention to detail

Job description

Role & responsibilities

• Manage day-to-day client communication, responding promptly to requests and requirements.
• Understand clients marketing objectives and translate them into clear, actionable briefs for creative, content and digital teams.
• Drive deliverables from briefing to execution, coordinating timelines, feedback and approvals.
• Review creatives and content for alignment with the brief before sharing them with clients.
• Keep clients informed of progress, flag delays and resolve execution challenges.
• Build strong client relationships through responsive service and dependable delivery.

Preferred candidate profile

• Excellent spoken and written communication.
• A sound understanding of marketing objectives, advertising creatives and digital marketing.
• Strong coordination, organisation and follow-through.
• The ability to manage multiple assignments and work independently.
• Attention to detail, ownership and a proactive approach to client needs.

Perks and benefits

Work with Senior Leadership

Understanding of Brands and Strategy

Friendly work atmosphere