Sr Associate Relationship Management

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

NPCI invites experienced Relationship Manager to grow strategic partnerships with issuing and acquiring banks to drive adoption of UPI, IMPS, AEPS, NFS, RuPay card products. You will own go-to-market strategies, data-driven decisions, and cross-functional collaboration.

You will engage senior bank stakeholders, manage portfolios, and lead end-to-end credit programs and incentive initiatives while ensuring compliance with the digital payments ecosystem.

Qualifications

• 3+ years of cards/digital payments experience.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management, communication, and interpersonal skills.

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payments ecosystem.
• Engage with senior management at partner banks through governance meetings and executive interactions.
• Own business growth targets, portfolio expansion across NPCI digital payment products and RuPay cards.
• Demonstrate strong PL understanding, contribute to business strategy, incentive structures, and commercial frameworks.
• Drive product adoption with deep product knowledge of digital payment solutions (UPI, Cards, Acquiring).
• Lead end-to-end execution of credit programs and incentive campaigns.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams.

Skills

Stakeholder management

Data-driven decision making

Analytical thinking

Communication skills

Job description

Job Summary

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCIs Digital payment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card RuPay Credit Card. The role requires strong stakeholder management, deep domain expertise in non cards payments and credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments ecosystem. The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payments ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong PL understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Deep product understanding of digital payment solutions (UPI, Cards, Acquiring, etc.) with the ability to drive product adoption
• Identify growth opportunities across banks/partners through market insights and competitive analysis; drive GTM strategy, support launch of new products/use-cases, and scale market share of NPCI digital payment products
• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Strong techno-functional understanding of payment systems, technology integration, and end-to-end payment architecture; capable of driving seamless product implementation, managing partner integrations, and resolving challenges across the payment ecosystem
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments ecosystem, regulatory environment, and market trends.
• AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates

Required Skills Experience

• 3+ years of relevant experience in Cards Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.

Preferred Skills and Experience

• Expertise in Credit Cards, Acquiring Business, and Payment solutions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.