Sr. Applications Developer (Salesforce - Chennai)

UPS; Chennai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

UPS in Chennai, India is seeking a senior Salesforce Developer to maintain and enhance our CRM used by global customer service teams. You will focus on Service Cloud, Apex coding, and integrations with external apps, while supporting on-call duties in a rotating schedule.

The role requires strong problem-solving, a track record in large enterprise deployments, and collaboration with business stakeholders to deliver scalable Salesforce solutions using Lightning components, flows, and data

Qualifications

• Must have strong Salesforce Service Cloud experience and Apex coding skills.

Responsibilities

• Maintain and support UPS CRM application for customer claims.

Skills

Salesforce Service Cloud

APEX

CRM Analytics

REST APIs

SOAP APIs

Lightning components

Data Loader

Flosum

On-call rotation

Governor limits

Tools

Lightning

Visualforce

Trigers

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

JOB Description:

Seeking senior developers with very strong Salesforce Service Cloud and APEX coding skills to maintain and support the UPS CRM application handling customer claims. Prefer developers with experience in very large enterprise organizations who have worked on applications having a large user base. Must be willing to rotate with 4 other developers for on call duties every 5th week.

Primary Skills

Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels

• Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
• Analytical skills and strong experience debuging and resolve issues/defects
• Experience with Salesforce Governor limits
• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Partisipate in discussions and negotiations with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author technical solution approach and design documentation
• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
• Salesforce Certification: Admin, Platform Developer 1

Secondary Skills

• Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Some Project Management Skills
• Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• English written and verbal communication skills
• Self-Motivated learner

Employee Type:

Permanent

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