Sr. Applications Developer (Location - Chennai)

UPS; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UPS’s India Technology Development Center in Chennai is seeking a Salesforce Developer to design and implement enterprise solutions that connect customer support channels and backend systems.

You will translate business requirements into Salesforce configurations and code, integrate with on-premise and cloud services, and contribute to maintenance, service processes, and omnichannel initiatives.

Qualifications

• Translate business requirements into Salesforce solutions.
• Design and develop moderately complex applications on Salesforce.
• Integrate Salesforce with on-premise systems and cloud services.
• Experience with Salesforce Lightning Web Components, Aura, Visualforce.
• Experience with SOAP/REST APIs in XML/JSON formats.
• Knowledge of Service Cloud and related processes.
• Experience with Apex, workflows, and Lightning Flows.

Responsibilities

• Contributes to systems analysis and design.
• Designs and develops moderately complex applications.
• Contributes to integration builds.
• Contributes to maintenance and support.
• App used for Customer Support via Phone, Web, Email, Messaging, and Chat.

Skills

Salesforce

Apex & Triggers

Lightning Web Components

SOAP/REST Integrations

Service Cloud

Omnichannel

APIs (XML/JSON)

Job description

Job Description:

Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS’s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics.

‘Future You’ grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. ‘Future You’ delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You’ll take technology to unimaginable places and really make a difference for UPS and our customers.

Primary Skills:

• Contributes to systems analysis and design.
• Designs and develops moderately complex applications.
• Contributes to integration builds.
• Contributes to maintenance and support.
• The application is used for Customer Support via the Phone, Web, Email, Messaging (SMS) and Chat channels.
• Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization).
• Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach
• Experience with Integrating Salesforce with on premise legacy systems and other cloud solutions
• Experience with integration of middleware and Enterprise Service Bus.
• Experience with integrating Salesforce with the 3rd party using SOAP and REST APIs in XML\JSON formats
• Experience with Apex, workflow, Lightning Flows, and triggers
• Experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Digital Engagement/Messaging, Phone to Case), Open CTI and/or CTI Vendors, Omnichannel, CRMA, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments
• Experience with developing Salesforce Lightning Web Component (LWC), Aura Components, Visualforce and Javascript

Secondary Skills:

• Some knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• Written and verbal communication skills
• Self-Motivated learner

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.