Senior Applications Developer (Salesforce - Chennai)

UPS Supply Chain Solutions, Inc.; India; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in India seeks a Senior Application Developer with in-depth Salesforce Service Cloud expertise and AI-powered agent‑assist solutions.

You will design, develop, and optimize customer service applications leveraging automation and data-driven insights to boost agent productivity and customer experience. The role requires strong Salesforce platform development skills, Service Cloud capabilities, and AI integrations, with responsibilities including end-to-end

Qualifications

• Extensive experience in designing and implementing Salesforce Service Cloud solutions.
• Strong knowledge of AI integrations for agent assist.
• Experience with REST and SOAP integrations.
• Ability to lead end-to-end Salesforce projects.
• Familiarity with DevOps and Flosum migration.
• Strong debugging and issue resolution skills.
• Knowledge of Governor limits and best practices.

Responsibilities

• Design, develop, and optimize Salesforce Service Cloud applications.
• Lead integration projects between Salesforce and external systems.
• Implement AI-powered agent assist capabilities.
• Collaborate with business stakeholders to define requirements.
• Review code and ensure test coverage.

Skills

Salesforce Service Cloud

AI integrations

REST/SOAP APIs

Lightning & Apex

Automation (Lightning Flows)

Data Loader

DevOps (Flosum)

Code reviews & test coverage

Governor limits

OAuth & SSO

Salesforce Certification Admin

Education

Salesforce Certification: Admin

Salesforce Platform Developer I

Tools

REST

SOAP

Data Loader

Flosum

Lightning Components

Apex

Visualforce

Formulas

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

We are seeking a highly skilled Senior Application Developer with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. This role focuses on designing, developing, and optimizing customer service applications that leverage automation, AI, and data-driven insights to enhance agent productivity and customer experience.

The ideal candidate will have strong experience in Salesforce platform development, Service Cloud features, and AI integrations.

Primary Skills:

• Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
• Analytical skills and strong experience debuging and resolve issues/defects
• Experience with Salesforce Governor limits
• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Partisipate in discussions and negotiations with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author technical solution approach and design documentation
• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
• Salesforce Certification: Admin, Platform Developer 1

Secondary Skills:

• Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Some Project Management Skills
• Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• English written and verbal communication skills
• Self-Motivated learner

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.