Sr. Application Support (LMS-FinnOne)

Aditya Birla Capital; Maharashtra; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Aditya Birla Capital seeks a hands-on leader to head the L1–L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness and monitoring. You will drive proactive incident resolution and collaborate with Engineering, DevOps, Infra, and Business teams to maintain high service quality.

Key focus areas include achieving >99% uptime, preventive automation, and governance to strengthen platform reliability, with continuous improvement and clear

Qualifications

• Lead L1–L3 support across non-core apps and monitoring.
• Ensure 99%+ uptime, proactive incident resolution, and cross-functional collaboration.
• Drive platform reliability through automation, governance, and continuous improvement.

Responsibilities

• Maintain ≥99% uptime for non-core applications and daily health checks.
• Manage EOD/BOD batch operations with ≥98% success and publish status reports.
• Handle incidents with SLA adherence and MTTR reduction through preventive actions.
• Ensure DR/BCP readiness with quarterly reviews and error-free switchover.
• Monitor API gateway performance and certificate renewal and drive change governance.
• Provide daily task allocation, RCA reviews, and stakeholder-facing updates.
• Ensure CAB/documentation compliance and high release readiness.

Job description

• Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
• Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
• Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Job Purpose

• Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
• Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
• Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Key Result Areas

Supporting Actions

Application Uptime & Reliability

• Maintain ≥99% uptime for non-core applications
• Daily health checks, proactive alerting
• Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

• ≥98% successful EOD/BOD jobs
• Publish job status reportsReduce batch failures by ≥20% YoY

Incident & Problem Management

• ≥95% incidents resolved within SLA
• MTTR reduction by ≥20%
• Zero repeat incidents through preventive actions

DR / BCP Readiness

• 100% DR drill success
• Errorfree switchover/fallback
• DR documentation updated quarterly

API/Gateway Performance

• API gateway success rate >98%
• Monitor latency, timeouts, circuit breaker events
• Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

• Daily task allocation & monitoring
• Weekly RCA reviews, training & capability building
• Positive stakeholder satisfaction (≥4.3/5)

Release Readiness & Change Governance

• 100% pre/postdeployment validations
• Change success rate ≥98%
• CAB / documentation compliance