Lead Application Management Group

YES BANK; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

YES BANK seeks an experienced Application Manager to lead end-to-end management and support of core business applications in production. The role focuses on strategies for application management, incident and problem handling, change and release management, and ensuring IT governance adherence across agile and ITIL-informed operations.

You will collaborate with business, infrastructure, information security, and vendor teams to enhance service delivery, reliability, and user experience, while

Qualifications

• Experience leading application management for large business applications.
• Strong knowledge of IT governance, risk, and regulatory requirements.
• Proven expertise in ITIL processes and SDLC lifecycle.

Responsibilities

• Define and execute application management and support strategies aligned with business and technology objectives.
• Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency.
• Identify automation and optimization opportunities to enhance system reliability and user experience.
• Establish and implement incident, problem, change, release, and service request management processes.
• Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
• Achieve 99% error-free production deployments for fixes and upgrades.
• Lead end-to-end management and support of critical business applications across production environments.
• Monitor application performance, capacity, availability, and operational health.

Skills

Application management

IT governance

ITIL

Incident management

Problem management

Release management

Change management

SDLC

Job description

• Define and execute application management and support strategies aligned with business and technology objectives
• Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
• Identify automation and optimization opportunities to enhance system reliability and user experience.
• Ensure compliance with IT governance, information security, audit, risk, and regulatory requirements
• Establish and implement incident, problem, change, release, and service request management processes.
• Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
• NA
• Achieve 99% error-free production deployments for fixes and upgrades
• Adherence to best practices
• Conduct or attend at least 2 training per quarter
• Lead end-to-end management and support of critical business applications across production environments
• Coordinate with vendors and technology teams to ensure seamless service delivery
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
• Lead end-to-end management and support of critical business applications across production environments
• Manage incident resolution, root cause analysis, and problem management activities
• Oversee application releases, patch management, upgrades, and system enhancements
• Monitor application performance, capacity, availability, and operational health.
• Coordinate with vendors and technology teams to ensure seamless service delivery

• Define and execute application management and support strategies aligned with business and technology objectives
• Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
• Identify automation and optimization opportunities to enhance system reliability and user experience.
• Ensure compliance with IT governance, information security, audit, risk, and regulatory requirements
• Establish and implement incident, problem, change, release, and service request management processes.
• Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
• NA
• Achieve 99% error-free production deployments for fixes and upgrades
• Adherence to best practices
• Conduct or attend at least 2 training per quarter
• Lead end-to-end management and support of critical business applications across production environments
• Coordinate with vendors and technology teams to ensure seamless service delivery
• Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
• Lead end-to-end management and support of critical business applications across production environments
• Manage incident resolution, root cause analysis, and problem management activities
• Oversee application releases, patch management, upgrades, and system enhancements
• Monitor application performance, capacity, availability, and operational health.
• Coordinate with vendors and technology teams to ensure seamless service delivery

KPI

• Cost saving through optimization
• Identify and implement at least 2 new optimizations or enhancements each quarter
• Proactive risk remediation and Adherence to best practices
• Planning DR Dills on time and as per DR calendar
• Ensure and maintain 100% application uptime
• Ensure to close application related tickets within SLA
• Update or create 3-5 SOPs or troubleshooting guides per quarter
• Analysis of recurring issues and plan permanent solution to reduce tickets
• Complete RCAs for escalated issues within 48 hours
• Ensure to close PIR/ change regularization in time.
• Ensure Application accessibility and uptime.
• Automation, Standardization and Process improvements.
• Ensure 100% adherence to regulatory standards
• Achieve 99% error-free production deployments for fixes and upgrades
• Adherence to best practices
• Conduct or attend at least 2 training per quarter