Assistant Manager - Operations Management

Artex Risk Solutions; Ernakulam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Artex Risk Solutions is seeking a Service Support Manager for the GGB US Mid Market vertical in India. You will act as the primary contact for the branch, manage end-to-end policy lifecycle services, and drive client satisfaction through proactive renewal activities.

The role requires a Bachelor's degree, strong communication, and leadership skills with experience in Insurance or BFSI. Onshore travel and US coverage night shifts are possible; you will collaborate across branches to improve

Qualifications

• Bachelor's degree is required.
• Excellent written and oral communication skills are essential.
• Strong interpersonal skills and proactive ownership are expected.
• Sound decision making and logical thinking are required.
• Willingness to work night shifts for US coverage.

Responsibilities

• Act as the primary point of contact for the branch and provide comprehensive support.
• Oversee end-to-end policy lifecycle service.
• Participate in renewal review meetings with the Producer, CSM, and sales team.
• Support a team of 5-7 Client Service Managers at the branch.
• Initiate pre- and post-renewal activities promptly and monitor triggered actions.

Skills

Written communication

Interpersonal skills

Ownership

Decision making

Night shift

Customer service

Education

Bachelor's degree

Job description

Job Summary

As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service. Service Support Manager plays a crucial role in managing customer support operations, ensuring high-quality service delivery, and promoting customer satisfaction. They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience, and Insurance certification is a definite plus.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Qualifications

• Bachelor's degree
• Property and Casualty Insurance Certification (good to have)
• 3-5 years of experience in an Insurance domain/BFSI
• Transition/onboarding of service
• Onshore travel experience (good to have)

Knowledge, Skills and Abilities

• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST