Sr Analyst Language BSC

IHG Hotels & Resorts; Gurugram District; On-site; INR 420,000 - 540,000; Full time

Job summary

IHG Hotels & Resorts in Gurugram is seeking an Accounts Payable professional to handle invoice processing and payments, and to address customer and business queries in English and local language.

The role involves translating documents, resolving exceptions, supporting SOX compliant processes, and mentoring new team members within a multi-shift environment.

Qualifications

• Degree/Diploma in Language with B.Com or Masters in Finance/Accounting; 2+ years experience.
• Proficiency in reading, writing, and speaking languages.
• Experience with invoice processing, payments, and related controls.

Responsibilities

• Handle invoice processing and payments per SLA.
• Address customer and business queries in local language and English.
• Translate documents as required.
• Resolve exceptions and assist in process improvements.
• Mentor new team members and support SOX-compliant audits.
• Assist in formulation and updates of SOPs.

Skills

Language proficiency

Communication

Cross-functional collaboration

Shift flexibility

Education

Degree/Diploma in Language with B.Com or Masters in Finance/Accounting

Tools

PeopleSoft

MS Office

ERP systems

Job description

Role Purpose

The role includes the responsibility for Invoice Processing, Payments, Handling customer and business queries, translation of documents, resolving of exceptions as per defined SLA for Owned, and Managed hotels.

The role includes the responsibility for Invoice Processing, Payments, Handling customer and business queries, translation of documents, resolving of exceptions as per defined SLA for Owned, and Managed hotels.

Key Accountabilities

• Support all customer and business queries both in their local and English language.
• Ensure timely processing of invoices and payments as per SLA.
• Performing activities like resolving exceptions.
• Ensuring timely and accurate payment to suppliers through usage of accounting & banking systems.
• Translation of documents.
• Good understanding of the key policies impacting the process.
• Should have sound process Knowledge.
• Active participation and support in team & process related projects/initiatives.
• Mentoring and coaching of new team members.
• Support in seamless audit & comply process activities as per SOX compliance.
• Assistance in formulation/updating of SOPs and ensuring compliance to SOP’s and applicable policies related to invoice processing.

Key Skills & Experiences

Education and Experience:

• Degree/Diploma in Language along with Bachelor’s (B.Com) degree or Masters degree in Finance or accounting Preferred , 2+ years of work-related experience. Proficiency in language (Reading, Writing and Speaking)

Technical Skills and Knowledge

• Good knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS Office, ERP exposure

Other Skills

• Communication – Possess good communication skills.
• Flexibility – Flexible to work in multiple shifts
• Ability to work in cross functional teams