Procure to Pay Operations Assoc Manager

Accenture in India; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Accenture in India is seeking a Procure to Pay Operations Associate Manager with 10–14 years of experience. You will manage supplier relationships, oversee accounts payable queries, and ensure accuracy and timeliness of payments within a global delivery environment.

The role requires advanced English, a finance/accounting background, and proficiency in SAP/Cherwell with strong data-handling skills. Based in India, the position focuses on high-quality client service and process optimization.

Qualifications

• Bachelor’s degree in Accounting or Finance is required.
• Experience in Finance/Accounting or Customer Service roles is essential.
• Strong numerical and analytical skills with attention to detail.

Responsibilities

• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality.
• Responsible for Accounts Payable queries from internal and external stakeholders.
• Recover overpayments/wrong payments from CLIENT suppliers.
• Provide excellent customer service, building productive relationships and resolving issues.
• Perform daily/weekly/monthly tasks: reconciliations, proof of payment to CLIENT suppliers and employees.
• Focus on KPIs: OLA compliance, first-time resolution, time to resolve.
• Solid knowledge of Invoice Processing and Banking Ops activities.
• Knowledge of SAP transactions and Cherwell tool for resolution guidance.
• Ensure adherence to internal controls and data privacy.
• Support R2P Transformation by simplifying and automating processes.
• Plan activities to meet SLA of 8/16 working hours and deliver clear plans.
• Communicate at all levels with professional attitude.
• Maintain high attention to detail due to sensitive information.
• Demonstrate problem-solving and ownership for assigned actions.
• Keep process manuals up-to-date and complete.
• Assist BSC Lead with ad-hoc complex analysis tasks.

Skills

Advance English skills

Finance / Accounting experience

Data entry accuracy

MS Office (Excel & Outlook)

Analytical skills

Education

Bachelor’s degree in Accounting or Finance

Tools

SAP

Cherwell

Job description

Skill required: Procure to Pay - Invoice Processing

Designation: Procure to Pay Operations Assoc Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions. As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.

What are we looking for? Skills, Knowledge and Experience Experience Required

• Advance English skills - spoken and written
• Experience in Finance / Accounting department/Customer Service roles
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to handle high volumes of data entries with high accuracy Technical / Functional Skills Required
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to meet deadlines, good time management
• Able to help, teach or explain current process to others
• High attention to detail and problem-solving mindset
• Able to manage and facilitate calls with CLIENT Suppliers
• Able to manage stakeholders with high professionalism and facilitate meetings and calls Leadership Skills Required
• Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner.
• Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams. Such is expected to prove flexibility and a positive attitude inside the team.
• Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans.
• The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages. Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian. Education / Qualifications / Certifications Required
• Bachelor’s degree, preferably with specialization in Accounting or Finance
• EU work permit – mandatory Roles and Responsibilities:
• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality
• Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders
• Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers
• Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes
• Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees
• Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve)
• Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities
• Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide the stakeholders accordingly
• Ensure 100% adherence to internal controls in scope and data privacy
• Support the R2P Transformation agenda by contribution towards simplification & automation of the process and current ways of working
• Successfully plan activities and put them into action in order to ensure positive outcome of business-as-usual tasks (comply with the SLA of 8/16 working hours)
• Communicate at all levels and apply professional attitude
• High attention to detail considering the sensitive information provided (expected payment date, balance of account confirmation, proof of payment)
• Demonstrate Problem-solving attitude and ownership for actions assigned
• Ensure that process manuals are up-to-date and complete
• Grant support to the Business Support Centre Lead with the ad-hoc tasks that involve complex analysis