Sr Analyst Hotel Accounting

IHG Hotels & Resorts; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Revenue Credit Management professional to support hotel operations and ensure seamless process delivery across accounts receivable. This role will involve setting up new customers, conducting credit reference checks, revising credit limits, and timely invoicing, with regular follow-up on outstanding receivables.

You will collaborate with hotels and business teams to stabilize BAU and drive accuracy.

Qualifications

• Associate degree or bachelor’s in a relevant field; equivalent experience.
• Intermediary knowledge of accounting systems like PeopleSoft.
• Proficient in MS Office; ERP exposure.
• Strong communication and cross-functional collaboration.

Responsibilities

• Handle AR activities including credit reference checks, credit limit revisions, and invoice submission.
• Perform cash application and refunds with accuracy.
• Support Income Audit, Guest Chargeback, TA Revenue validation, and loyalty nights processing.
• Prepare reports for special studies and projects; manage audit inquiries.
• Coordinate with hotels and business teams; ensure BAU timelines.

Skills

Communication

Flexibility

Cross-functional teamwork

Education

Associate/Bachelor degree in relevant field

Tools

PeopleSoft

MS Office

ERP exposure

Job description

Role Purpose

The incumbent will be a part of the Revenue Credit Management team. This position will primarily support the Hotel function and will be responsible for ensuring seamless process delivery.

The job would entail one or more of the following activities like AR activities include but not limited to:

• Setup of new customers
• Credit Reference check
• Revising credit limits
• Invoice submission to customers
• Effective & regular follow up with customers for outstanding receivables
• Cash Application / processing customer refunds in system with full accuracy

This position will be required to support various reporting initiatives undertaken from time to time and accordingly, the job role may undergo a change, to align with those initiatives.

Key Accountabilities

• Manage other deliverables including Income Audit, Guest Chargeback, Credit Card Refund, TA Revenue validation, IHG Loyalty Reward Nights etc.
• Manage strong partnership with hotels and business teams.
• Manage and stabilize transition of new hotels/processes and ensure BAU as per agreed timelines.
• Manage and ensure all customer records are kept up to date, conversations and all maintenance processes are documented and filed as agreed.
• Assist line manager in managing adhoc requests/projects and any other requirement on time to time basis.
• All aged (60+) items are addressed regularly and escalated.
• Manage Credit Review meetings, g) Ensuring processes and pro
• Regular interaction with various teams across functions.
• Manage all audit queries in timely manner.
• Prepare and compile various reports as required for special studies and projects.

Required Skills/Qualifications

Associate Degree or bachelor’s degree in a relevant field of work or an equivalent combination of education and work-related experience.

Technical Knowledge

Intermediary knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS Office, ERP exposure

Depth and Breadth of Business Knowledge

Intermediary knowledge of the business necessary to perform process activities.

Control and Compliance Skills

Intermediary understanding of checks and controls and execute all deliverables per SLA & other related tasks on day to day basis

Analytical Skills

Application of checks and balances for process improvement, exceeding customer expectation, compliance adherence etc

Other Skills

Communication - Possess good communication skills and overall a pleasing personality

Flexibility - Flexible to work in multiple shifts

• Ability to work in cross functional teams, across multiple locations & cultures