Sr Analyst / Analyst

Artex Risk Solutions; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Artex Risk Solutions in Mumbai seeks an experienced client services professional to coordinate and support a designated book of business in marketing, claims, administration, renewals and sales. You will work with Account Managers, Executives, Producers, and Brokers to meet client needs and ensure smooth renewals.

Ideal candidates have a 3+ year background in insurance, a high school diploma or GED, and any relevant licenses.

Qualifications

• High School Diploma or GED with 3+ years in related insurance experience.
• Preferred: Appropriate license.
• Understanding of the insurance brokerage business and customer service processes/tasks.

Responsibilities

• Coordinate activities with Account Managers, Account Executives, Producers and Brokers for servicing designated book of business relating to marketing, claims, administration, renewals, sales.
• Independently provide support to assigned group of clients.
• Resolve complex customer service problems requiring research and interactions with carriers or agents.
• Maintain log of client conversations and respond to questions.
• Market new and renewal accounts according to procedures.
• Assist with research and preparation for client presentations.
• Develop new lines of business with current clients and inform clients of pertinent legal issues.
• Prepare renewals according to procedures manual.
• Supervise enrollment meetings and implementation procedures.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma/GED

Job description

Responsibilities

• Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales.


• Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts.


• Independently provides support to assigned group of clients.


• Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents.


• Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff.


• Responds to client questions and maintains a log of conversations.


• Markets new and renewal accounts according to company procedures.


• Assists with research and preparation for client presentations.


• Develops new lines of business with current clients and informs clients of pertinent legal issues.


• Prepares renewals according to procedures manual.


• Supervises and conducts enrollment meetings and implementation procedures.

Qualifications

• High School Diploma/GED and 3+ years of related experience.


• Preferred: Appropriate license


• Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.