Senior Analyst - Program Assistant

Artex Risk Solutions; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

Artex Risk Solutions in Bengaluru is seeking a Program Assistant to help ensure accurate end-to-end account handling for captive clients, with a focus on policy renewals and regulatory compliance. You will support day-to-day endorsements, prepare renewal submissions for service providers, maintain client and policy data across systems, and balance multiple priorities.

The role requires a university degree or equivalent and a minimum of five years’ relevant experience, with strong communication

Qualifications

• University degree or equivalent experience and minimum 5 years of prior relevant experience.
• Experience in renewal processing and client data management preferred.

Responsibilities

• Support day-to-day endorsements requests.
• Compile information from clients to submit renewal submissions to service providers.
• Maintain accurate client and policy data within systems.
• Balance multiple competing priorities.
• Provide administrative support to an assigned group of clients under supervision.
• Resolve customer inquiries requiring research with carriers/agents.
• Assist in resolving more complex problems as needed.
• Respond to client questions and maintain data in systems.
• Compile renewal submissions according to procedures.
• Prepare and deliver renewal proposals on schedule.
• Collaborate with team to improve workflow and meet productivity standards.

Skills

Administrative skills

Data entry

Education

University degree or equivalent experience

Job description

Job Summary

The Program Assistant will play a critical role in ensuring accurate and timely completion of end-to-end activities involved in the account handling for a Captives business client. This position involves processing policy renewals/NB and ensuring compliance with company and regulatory requirements.

Responsibilities

• Support business activity, such as managing day-to-day endorsements requests
• Compiling information from clients to submit high-quality and accurate renewal submissions to the service providers
• Maintain accurate client and policy data and documents within the various systems
• Optimally balance multiple competing priorities
• Under direction of more senior staff, provides administrative support to an assigned group of clients
• Resolve customer service inquiries that require research and interactions with carriers or agents
• Generally, requires assistance when resolving more complex problems
• Respond to client questions and maintain accurate data in systems
• Compile renewal submissions according to company procedures
• Prepare and deliver renewal proposals according to timeline
• Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards

Qualifications

• University Degree or equivalent experience and minimum 5 years of prior relevant experience