US Healthcare Insurance

Black & White; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Black & White is seeking a Senior Analyst for Services Support Management in Pune. The role focuses on handling Property, Motor, and Liability insurance claims with end-to-end processing, from initiation to settlement, while ensuring compliance and high customer satisfaction.

The candidate should have 3–5 years of relevant experience, strong regulatory knowledge, and proven claim resolution skills. Onshore travel and insurance certifications are a plus.

Qualifications

• 3–5 years of experience in handling insurance claims in Property, Motor, or Liability lines.
• Proven track record of successful claim resolutions and customer satisfaction in brokerage/claims environment.
• Strong knowledge of insurance regulations, policies, and procedures.
• Experience in transition/onboarding of service.
• Onshore travel experience (good to have).
• Insurance certifications (good to have).

Responsibilities

• Handle Property, Motor, and Liability insurance claims from initiation through final resolution.
• Manage end-to-end claims investigation, documentation, and settlement coordination.
• Provide guidance to clients and internal teams on coverage, procedures, and policy interpretation.
• Ensure timely resolution and adherence to SLAs and regulatory guidelines.
• Support transition and onboarding of services for new accounts/workflows.
• Communicate with clients, insurers, brokers, and internal stakeholders to resolve issues.

Skills

Property Claims

Motor Claims

Liability Claims

Regulatory knowledge

Policy interpretation

Travel readiness

Education

Graduate

Job description

Job Title

Senior Analyst - Services Support Management

Qualification

Any Grads

Relevant Experience

3 - 5 years of exp in insurance claims (Motor insurance, liabilities, and property insurance)

Must Have Skills

• Candidates should have a minimum of 3 to 5 years of experience in handling or advocating for insurance claims in any of the following lines of business: Property, Motor, and Liability Claims
• Proven track record of successful claim resolutions and customer satisfaction in brokerage claims firm
• Strong knowledge of insurance regulations, policies, and procedures.
• Transition / onboarding of service
• Onshore travel experience (good to have)
• Insurance certifications (good to have)

Good Have Skills

• Willingness to work in shift as per geography
• Ownership and accountability
• Logical thinking and decision making
• Effective communication and interpersonal skills
• Time management and organization
• Customer service and relationship-building
• Collaboration and teamwork

Roles and Responsibilities

Handle and advocate for Property, Motor, and Liability insurance claims, ensuring accurate processing from claim initiation through final resolution. Manage end-to-end claims investigation, documentation, and settlement coordination while adhering to company policies and regulatory guidelines. Provide expert guidance to clients and internal teams on insurance coverage, claim procedures, and policy interpretation. Ensure timely and effective resolution of claims, maintaining high standards of customer satisfaction and service quality. Maintain strong knowledge of insurance regulations, policies, and industry procedures, ensuring compliance in all claim-related activities. Support transition and onboarding of services, including knowledge transfer, process setup, and stabilization of new accounts or workflows. Communicate effectively with clients, insurers, brokers, and internal stakeholders to resolve claim-related issues and provide status updates. Demonstrate ownership and accountability for assigned cases, ensuring deadlines and service level agreements (SLAs) are met. Apply logical analysis and sound decision-making to assess claim validity, coverage, and appropriate settlement outcomes. Build and maintain strong customer relationships by providing responsive support and professional communication. Manage workload efficiently through effective time management, prioritization, and organizational skills. Collaborate with cross-functional teams to improve claim processes, share knowledge, and enhance service delivery.