Sr. Account Manager

Quess IT Solutions; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Quess IT Solutions in Bengaluru, Karnataka, is seeking an experienced Account Manager to grow and manage IT Staffing / Contract Staffing engagements. You will drive end-to-end account management, coordinate delivery, gather requirements, and resolve issues with clients and internal teams.

You will build relationships with HR, Talent Acquisition, Procurement and business stakeholders, identify opportunities for upselling and renewals, handle escalations, and support commercial discussions to win

Qualifications

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Responsibilities

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.

Skills

IT Staffing

Contract Staffing

C2H

Account Management

Stakeholder Management

Negotiation

Delivery Coordination

Revenue Growth

Client Handling

HR Collaboration

Job description

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify potential new opportunities.

Required Skills

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Additional Advantage

• Candidates who have handled or currently handle accounts such as Accenture or Infosys will have an added advantage.
• Experience managing large enterprise/GCC accounts will be preferred.

Client Management | Account Growth | IT Staffing | C2H | Contract Staffing | Business Development | Stakeholder Management | Negotiation | Revenue Management | Delivery Coordination