Spine HRMS Support Executive

Amalan Technologies; Pune District; On-site; INR 400,000 - 640,000; Full time

Job summary

Amalan Technologies in Pune seeks an HRMS support specialist with 3–5 years of hands-on experience in payroll and attendance. You will manage implementation and resolve functional issues for existing customers, ensuring monthly payroll and attendance cycles run smoothly.

Support is delivered via phone, email, ticketing, and remote sessions, with occasional customer visits for escalations, configuration changes, and trainings. On-site trainings are conducted in the Pune area.

Qualifications

• 3–5 years in HRMS software support, preferably with implementation experience.
• Strong knowledge of payroll structures, CTC, gross-to-net, arrears and F&F.
• Solid understanding of attendance rules, biometric integrations, overtime, and shifts.
• Excellent Excel skills (formulas, lookups, pivots, data validation).
• Good English communication; Hindi/Marathi is a plus.

Responsibilities

• Provide functional HRMS support to customers during payroll cycles.
• Troubleshoot payroll, CTC breakdown, earnings, deductions, arrears, and F&F.
• Resolve PF, ESIC, PT, LWF, and TDS queries.
• Support attendance processing, biometric integration, and shift rules.
• Diagnose attendance-to-payroll mismatches and guide reprocessing.
• Prepare knowledge-base articles and user training guides.
• Liaise with customers for escalations and travel when required.

Skills

HRMS support

Payroll knowledge

Excel proficiency

English communication

Biometric integration

Tools

Zoho Desk

Freshdesk

Job description

Role Overview

We are looking for a candidate with 3 to 5 years of hands‑on experience in supporting HRMS software, with strong expertise in Payroll and Attendance. The role focuses on implementation and resolving functional issues for our existing customers and ensuring their monthly payroll and attendance cycles run smoothly.

Support is provided mainly through phone calls, emails, ticketing, and remote sessions. Customer visits will be required occasionally for escalations, configuration changes, and user training. Implementation trainings are on site visits in Pune area.

Knowledge of ESS, Leave, PMS, and Training modules is also required, as a second priority.

Roles and Responsibilities

Payroll & Attendance (Primary)

• Provide functional support to customers on payroll processing, ensuring timely and accurate resolution during month-end payroll cycles.
• Troubleshoot salary computation issues CTC structures, earnings and deductions, arrears, supplementary payroll, and full & final settlement.
• Resolve statutory compliance queries related to PF, ESIC, Professional Tax, LWF, and TDS.
• Support attendance processing shift and roster setup, biometric device integration, missing punches, late-coming / early-going rules, overtime, and comp-off.
• Diagnose attendance-to-payroll mismatches and guide customers on correction and reprocessing.
• Validate payroll output and help customers reconcile month-on-month variances.
• Configure and modify salary structures, attendance rules, and payroll policies as per customer requirements.

ESS, Leave, PMS, Recruitment & Training (Secondary)

• Support customers on Employee Self Service (ESS), leave policies, leave balances, and approval workflows.
• Assist with Performance Management (PMS) setup, appraisal cycles, and related queries.
• Support Training module configuration and usage.

Support Process

• Handle support tickets within agreed timelines, keeping customers updated until closure.
• Identify root causes and elevate product issues to the internal techno-functional team with clear steps to reproduce.
• Conduct user training for customer HR and payroll teams, remotely or at customer locations.
• Prepare knowledge-base articles, FAQs, and support documents for common issues and solutions.
• Build strong relationships with customer HR teams through prompt and reliable after-sales service.
• Share customer feedback to help improve product quality and customer experience.

Required Skills

• 3 to 5 years of hands‑on experience in HRMS software support (with an HRMS vendor, partner, or implementation firm).
• Strong working knowledge of payroll salary structures, CTC breakup, gross-to-net calculation, arrears, and F&F.
• Strong working knowledge of attendance shifts, biometric integration, overtime, and attendance rules.
• Good understanding of PF, ESIC, PT, LWF, and TDS.
• Working knowledge of ESS, Leave, PMS, and Training modules.
• Good working knowledge of Excel (formulas, lookups, pivots, data validation, reconciliation).
• Strong logical and analytical thinking.
• Good English communication (spoken and written); Hindi / Marathi is an advantage.
• Ability to handle month-end payroll pressure and multiple customers at a time.
• Willingness to travel locally for customer visits when required.

Good to Have

• Experience with Spine HRMS (Nx / NG) strong advantage.
• HRMS implementation exposure.
• Experience with manufacturing clients (shift-based workforce, contract labour).
• Experience with a ticketing tool (Zoho Desk, Freshdesk, or similar).
• Basic knowledge of SQL / database queries for data checks.

Preferred Candidate Profile

• Currently working in an HRMS / Payroll software support role.
• Strong problem-solving skills and a customer‑first attitude.
• Pune‑based or willing to relocate.
• Immediate joiners or notice period up to 30 days preferred.