Specialist - Workforce Management 4B

Genpact Ltd.; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Genpact Bengaluru (Hybrid) is seeking a Specialist - Workforce Management to analyze data and forecast staffing needs, and to develop real-time and long-term staffing plans. You will monitor scheduling to meet service level goals and collaborate with leadership to optimize workforce performance.

The role focuses on identifying trends and recommending process improvements to enhance efficiency, with a blend of analytics and HR strategy in a dynamic AI-driven environment.

Qualifications

• Bachelor-level degree in commerce, economics or finance.
• Master's degree in business administration or analytics is preferred.
• Professional HR certifications (CCP, PHR, SHRM-SCP) add value.
• Experience in workforce planning and HR analytics is beneficial.

Responsibilities

• Analyze historical data to forecast future staffing needs.
• Develop and maintain real-time and long-term staffing plans.
• Monitor and adjust scheduling to meet service level goals.
• Collaborate with management to optimize workforce performance.
• Identify trends and recommend process improvements to enhance efficiency.

Skills

Employee Lifecycle Management

Employee Relations

Microsoft Power Apps

Recruiting

Strategic Planning

Talent Acquisition

Workforce Planning

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Certified Compensation Professional (CCP) - Workday

Professional in Human Resources (PHR) - Symbiosis Instute of Distant Learning

SHRM-SCP - Society for Human Resource Management (SHRM)

Job description

## Specialist - Workforce Management 4BApply: Hybrid: 1401-GIPL: Prestige Technology Park IV, Bangalore: Full time: Posted Today: End Date: October 31, 2026 (30 days left to apply): JR10017937Specialist - Workforce Management**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Analyze historical data to forecast future staffing needs;• Develop and maintain real-time and long-term staffing plans;• Monitor and adjust scheduling to meet service level goals;• Collaborate with management to optimize workforce performance;• Identify trends and recommend process improvements to enhance efficiency.**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)**Required Skills**Employee Lifecycle Management, Employee Relations, Microsoft Power Apps, Recruiting, Strategic Planning, Talent Acquisition, Workforce Planning**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Workforce Management**Remote Type -**Hybrid**Work Shift -**Day Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.