Specialist, Technology Operations, India

ReSource Pro, LLC; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ReSource Pro, LLC in Bangalore, India is seeking a Specialist, Technology Operations to lead technology operation projects and provide technical direction across IT infrastructure. The role involves independent project delivery, incident troubleshooting, and ensuring system availability, cost effectiveness, scalability and stability of the tech stack.

You will coach and develop the IT Operations team, implement security controls, monitor performance, enforce policies, and collaborate with

Job description

## Specialist, Technology Operations, IndiaApply: Bangalore: Full time: Posted 6 Days Ago: JR26-0002146UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***Project Management**Implement projects independently with little assistance of supervisor, lead Technology Operation team projects, provide technical direction to ensure agile completion of projects, and support in evaluating and implementing technologies and systems that improve the availability, cost effectiveness, scalability, and stability of ReSource Pro’s Technology infrastructure.**Customer Support & Troubleshooting**Review escalated Technology Operation tickets and process with troubleshooting. Follow procedures to investigate, troubleshoot, and resolve Technology System (includes Server and Network) related hardware, system, and application issues. Escalate unresolved issues to Supervisor.**System Performance**Monitor and review system and application logs, perform daily systems monitoring and Operational Tasks to pro-actively discover, resolve, and escalate issues**Policies & Procedures**Follow IT policies and procedures and provide recommendations to improve Technology Operation policies and procedures, to ensure compliance with overall IT, Information Security, and business standards. Develop procedures to respond to Technology operation issues, incidents, and BCP events.**People Management & Knowledge Management**With supervisor’s support, coach and retain a high performing IT Operations Team (Network and Server) by providing effective leadership, recruiting, coaching, and performance evaluation to team members. Identify, develop, and mentor team members on career paths within Technology Team; Identify staff training requirements and recommend development opportunities to improve staff development and technical expertise that would meet the future demands of the business. Participate and assist in driving the knowledge management process.**Capacity Planning & Security**Analyze future needs for Technology infrastructure growth of capacities and propose solutions to potential problems. Evaluate and enhance system security by improving or addressing system vulnerabilities. Work with Security team to maintain the security management framework, like SSAE and ISO standards.**Capacity Planning & Security**Analyze future needs for Technology infrastructure growth of capacities and propose solutions to potential problems. Evaluate and enhance system security by improving or addressing system vulnerabilities. Work with Security team to maintain the security management framework, like SSAE and ISO standards.If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!