Specialist - T&S - Training Quality & Policy 4A

Genpact Ltd.; Greater Noida; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Genpact is seeking a Specialist - T&S - Training Quality & Policy to lead content creation and governance across digital platforms. You will develop strategies, manage calendars, and audit content performance while collaborating with marketing, compliance, and product teams.

The role demands strong English, cross-functional collaboration, and a passion for quality and policy adherence in fast-moving AI-driven environments. Night shifts in India are possible.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance are required.
• MBA or related master's degree preferred.
• Certifications: CCO (Vskills) and CRCM (IARCP) are mentioned.

Responsibilities

• Create, edit, and publish high-quality content across websites, blogs, and social media to maintain brand voice.
• Develop and implement content strategies to drive user engagement and business objectives.
• Manage content calendars and workflows for timely delivery of digital content.
• Conduct regular content audits, analyze performance metrics, and recommend optimizations.
• Collaborate with cross-functional teams to align content with messaging and initiatives.
• Keep knowledge up-to-date on industry trends to enhance relevance and engagement.
• Provide insights and feedback on content performance and user engagement to support continuous improvement.

Skills

Client Relations

Content Management

Content Strategy

Data Analytics

Data Science

Quality Assurance

Quality Management

Risk Management

Stakeholder Management

English (Advanced)

Trust and Safety

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Specialist - T&S - Training Quality & Policy Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

Create, edit, and publish high-quality content across websites, blogs, and social media platforms to maintain consistent brand voice. Develop and implement content strategies aimed at driving user engagement and achieving business objectives. Manage content calendars and workflows to ensure timely and accurate delivery of all digital content. Conduct regular content audits, analyze performance metrics, and recommend optimizations for improved effectiveness. Collaborate with cross-functional teams to ensure content aligns with brand messaging, marketing initiatives, and audience needs. Maintain up-to-date knowledge of industry trends and best practices to enhance content relevance and engagement. Support continuous improvement by providing insights and feedback on content performance and user engagement.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications Certified Compliance Officer (CCO) - VskillsVskills
• Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

• Client Relations
• Commercial Excellence
• Conceptual Design
• Content Management
• Content Strategy
• Critical Thinking
• Customer Service
• Data Analytics
• Data Consulting
• Data Management
• Data Science
• Digital Content Creation
• Lean Six Sigma (LSS)
• People Leadership
• Quality Assurance (QA)
• Quality Management
• Risk Management
• Stakeholder Management
• Statistical Models
• Strategic Planning
• Trust and Safety Language English (Required) Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - T&S - Training Quality & Policy Remote Type - Office Work Shift - Night Job (India)

Why join Genpact

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.