Specialist/Senior Specialist, People Operations

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 670,000 - 1,116,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh, India seeks a Specialist/Senior Specialist, People Operations to partner with night-shift teams on employee relations and performance. You will guide HR policies, handle inquiries via tickets, and work with managers to resolve issues in line with company policies.

The role requires 4–8 years in HR, strong data-driven HR metrics skills, and proficiency in Zoho People or ADP. Night-shift flexibility and cross-time-zone collaboration are essential.

Qualifications

• Bachelor’s or Master’s degree in HR, business administration, or related field.
• 4–8 years of HR experience, with exposure to HR business partnering, employee relations, and HR operations.
• Experience partnering with business leaders and people managers to address employee concerns and initiatives.
• Proactive, solution-oriented with strategic and hands-on responsibilities.
• Ability to use people data, feedback, and HR metrics to identify trends and support decisions.
• Strong interpersonal and communication skills; discreet with sensitive matters.
• Proficient in MS Office and HRIS platforms (Zoho People or ADP).
• Ability to work independently in a night-shift environment with global teams.

Responsibilities

• Act as an HR Business Partner to night-shift teams, partnering with managers on employee relations and development.
• Provide guidance and support to employees on HR policies and procedures.
• Serve as first line of contact for team inquiries via People Tickets, email, and Slack.
• Collaborate with team leaders to resolve employee issues following company policies.
• Manage employee relations matters such as PIP, grievances, and sensitive concerns with leadership.
• Identify opportunities for process improvements in HR operations and systems.
• Complete off-boarding formalities and extract insights from exit interviews.
• Coordinate attendance, leave administration, and payroll inputs monthly with accuracy.
• Maintain HR records and data integrity in HRIS tools; update HR files.
• Coordinate monthly town-halls and ensure agenda alignment.
• Ensure compliance with labour laws, internal policies, and audit requirements.
• Drive employee engagement and internal communications; support recognition initiatives.
• Foster positive workplace culture by identifying issues and gathering feedback.
• Collaborate on HR projects across Talent Acquisition, Admin, and IT to streamline workflows.

Skills

HR Business Partner

Employee Relations

Performance Management

Talent Development

Payroll Processing

HRIS & Data

Data Analytics

Night Shift

Education

Bachelor's or Master's in HR/BA related field

Tools

Zoho People

ADP

Job description

Priority IDC Private Limited | Full time

Specialist/Senior Specialist, People Operations

Chandigarh, India

• Actas an HR Business Partner to night-shift teams, partnering with managers andleaders on employee relations, performance management, talent development, andpeople-related decisions to drive business outcomes and a positive employeeexperience.
• Providing guidance and support to employees on HR-related inquiries, policies, and procedures.
• Serving as the first line of contact for all team memberinquiries via People Tickets, email and / or slack.
• Work closely with team leaders and department managers tounderstand employee issues and provide timely resolutions in line with company policies.
• Manageemployee relations matters such as PIP processes, grievance redressal, andsensitive employee concerns while partnering with managers to maintain a fair,compliant, and positive work environment.
• Identifying opportunities for processimprovements within HR operations and contributing tostreamlining HR processes and systems.
• Accurately completing off boardingformalities, drawing actionable insights from information gathered from exitinterviews
• Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy.
• Maintain and update HR records, employee files, and ensure data integrity within HRIS tools.
• Coordinate monthly town-halls, ensuring smooth execution and agenda alignment.
• Handle compliance with labour laws, internal HR policies, and audit requirements.
• Drive employee engagement programs, coordinate internalcommunications, and support R&R initiatives.
• Foster a positive workplace culture by proactivelyidentifying potential issues and gathering employee feedback.
• Collaborating on HR projects and leading initiatives, suchas performance management, talent processes, and diversity and inclusion programs.
• Liaise with other departments, such as Talent Acquisition,Admin, and IT, to ensure a smooth and efficient workflow.
• Address internal administrative queries related to access cards, seating, and travel/cab coordination.

Requirements

• Bachelor’s orMaster’s degree in Human Resources, Business Administration, or a relatedfield.
• 4–8 years ofexperience in HR, preferably with exposure to HR Business Partnering, employeerelations, and HR operations.
• Experience partneringwith business leaders and people managers to address employee concerns, supportperformance management, and drive people-related initiatives.
• A proactive,solution-oriented approach with the ability to balance strategic HR partneringwith hands-on operational and administrative responsibilities.
• Ability to use peopledata, employee feedback, and HR metrics to identify trends, recommendsolutions, and support business decisions.
• Strong interpersonal,communication, stakeholder management, and conflict-resolution skills, with theability to handle sensitive matters with discretion.
• Proficiency in MSOffice and HRIS platforms (preferably Zoho People or ADP).
• Ability to work independentlyin a night-shift environment while collaborating effectively with global teamsacross time zones.