Specialist, Renewal Sales

Concentrix; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

Concentrix Gurugram is seeking a Specialist, Renewal Sales to demonstrate the value of our products and drive renewals and upsell opportunities. You will manage a high volume of customer contacts by phone and email and maintain accurate forecasts and CRM data.

The role requires a bachelor’s degree and about 2 years in customer service or sales, with experience using Salesforce or similar CRM, and a proven ability to meet quarterly quotas in a fast-paced environment.

Qualifications

• 2 years of experience in a customer service or sales role.
• Experience with Salesforce.com or a similar CRM.
• Proven track record of meeting individual or team sales quotas.
• Ability to communicate effectively with customers in a fast-paced environment.

Responsibilities

• Consistently achieve or exceed revenue-based quota by selling renewals and upsell opportunities.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain mastery of product knowledge and technical understanding to assess client needs.

Skills

CRM experience

High-volume calls

Sales quotas

Customer communication

AI tools

Problem solving

Emotional intelligence

MS Office

Tech adaptability

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Specialist, Renewal Sales

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

ROLE: Renewal Sales DESIGNATION: Specialist, Renewal Sales LOCATION: Gurugram YEARS OF EXPERIENCE: 2 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future‑proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Consistently achieve or exceed your revenue‑based quota by selling renewals/products/services and offering upsell opportunities when applicable.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address ‘at risk’ customers and uncover adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
• Manage a high volume of customer contacts through phone and email each day.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross‑functional teams and management to optimize sales processes and systems.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.

Key skills & knowledge

• 2 years of experience in a customer service or sales role.
• Prior experience in a high-volume calling environment and experience with Salesforce.com or a similar CRM.
• Prior success in achieving individual and/or team sales quotas and goals.
• Demonstrated ability to effectively communicate with customers in a fast‑paced environment while developing positive customer relationships.
• A demonstrated aptitude for learning and optimizing new technology and data.
• An aptitude for leveraging AI‑powered tools to optimize your workflow and drive results.
• Strong problem‑solving skills.
• Well‑developed emotional intelligence, including high levels of empathy and self‑awareness.
• Excellent knowledge of Microsoft Office programs and strong.

Educational Qualification

A bachelor’s degree.

Location

IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements

English

Time Type

Full time2026-12-24

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

EEO/AA/M/F/Vet/Disability Employer

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.