Team Leader, Operations

Concentrix Technologies (India) Private Limited; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Concentrix is a technology-enabled global business services company seeking a Team Leader, Operations in Gurgaon, India. You will oversee sales performance, liaise with internal functions and clients to design improvement strategies, and drive process enhancements to meet targets.

Role requires 5+ years in team handling, 3+ years in sales (inside sales preferred), and 2+ years in self-driven sales. Graduate level education is required. Time Type: Full time.

Qualifications

• 5+ years of experience in team handling.
• 3+ years of sales experience (preferred inside sales).
• 2+ years of self sales experience.

Responsibilities

• Oversee sales performance management for the program and liaise with functions and clients to design sales improvement strategies.
• Conduct monthly sales audits and share feedback to improve process knowledge and selling skills.
• Collaborate with Quality & Training teams to co-own team and unit level targets.
• Handle operational activities such as processing sales contacts, transaction monitoring, and participation in calibration sessions.
• Provide overall sales performance reports and highlight key project benefits.
• Apply sales methods and soft skills required for the position.
• Stay updated on new selling skills, techniques, and trends in the field.

Skills

Team leadership

Inside sales

Self sales

Education

Graduate

Job description

Job Title

Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities

• Responsible for over sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies
• Conduct monthly sales transaction audits and share feedback to improve process knowledge, selling skills
• Work closely with the Quality & Training teams, to co-own team and unit level targets
• Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions
• Sharing overall sales performance reporting and key project benefits
• Knows, understands and appropriately applies sales / soft skills, methods and processes required for the position.
• Keeps current with new and (or) updated selling skills / techniques, trends and development in the field

Key Skills and Knowledge

• Total 5+ Years of Experience in Team handling
• 3+ Years of Sales Experience ( Preferred Inside Sales )
• 2+ Years of Self sales Experience

Education Qualification

Graduate

Disclaimer

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location: IND Gurgaon - DLF Infinity Tower C, Portion 4th & 5th Flr

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.