Specialist- Query Management RCM

Genpact; Dadri, Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Genpact in Noida (work from office) seeks an Account Receivable (RCM) Specialist to own end-to-end AR follow-up, denials management, billing and collection. You will resolve outstanding claims with payers and support period-end reporting while ensuring accuracy and compliance.

The role requires 3–5 years of AR experience with RCM, strong communication, and teamwork across AR, Billing, Coding, and Operations. Collaboration and problem-solving are essential for success.

Qualifications

• 3-5 years of AR experience with Revenue Cycle operations.
• Strong customer service orientation with clear written and verbal communication.
• Good problem-solving skills and ability to coordinate across multiple teams.
• Attention to detail, documentation discipline, and ability to manage aging queues.
• Working knowledge of Excel, ticket/workflow tools, and billing systems preferred.

Responsibilities

• Receive, log, categorize, prioritize incoming queries from clients, payers.
• Investigate billing, claim status, denial, payment, adjustment, and account-level issues using available systems and documentation.
• Coordinate with AR, Billing, Coding, Authorization, Payment Posting, and Operations teams for resolution inputs.
• Provide timely and clear updates to stakeholders based on query status and agreed turnaround time.
• Maintain accurate query notes, evidence, closure rationale, and audit trail documentation.
• Track aging of open queries and follow up with responsible teams until closure.
• Escalate complex, overdue, or high-impact queries to Specialist/Team Lead with clear context.
• Meet SLA, first-contact resolution, documentation quality, and stakeholder communication expectations.

Skills

AR experience

Billing knowledge

Denials management

Excel

Tools

SAP

Oracle

SUN System

Telis

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of RCM (AR) – Specialist – Query Management

Work location – Noida (work from office)

Shift – Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance. The ideal candidate possesses deep, hands‑on experience with RCM.

Query Management

Responsible for receiving, categorizing, investigating, tracking, and resolving operational queries related to claims, billing, payments, denials, account status, and stakeholder requests.

Responsibilities

• Receive, log, categorize, and prioritize incoming queries from clients, payers.
• Investigate billing, claim status, denial, payment, adjustment, and account-level issues using available systems and documentation.
• Coordinate with AR, Billing, Coding, Authorization, Payment Posting, and Operations teams for resolution inputs.
• Provide timely and clear updates to stakeholders based on query status and agreed turnaround time.
• Maintain accurate query notes, evidence, closure rationale, and audit trail documentation.
• Track aging of open queries and follow up with responsible teams until closure.
• Escalate complex, overdue, or high-impact queries to Specialist/Team Lead with clear context.
• Meet SLA, first-contact resolution, documentation quality, and stakeholder communication expectations.

Qualifications we seek in you!

Minimum Qualifications

• 3-5 years of AR experience with Revenue Cycle operations.

Preferred Qualifications/ Skills

• Basic understanding of healthcare RCM processes and interdependencies across AR, Billing, Payment Posting, and Denials.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong customer service orientation with clear written and verbal communication.
• Good problem-solving skills and ability to coordinate across multiple teams.
• Attention to detail, documentation discipline, and ability to manage aging queues.
• Working knowledge of Excel, ticket/workflow tools, and billing systems preferred.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.