AR Specialist - AR and Collections Management

Genpact; Dadri, Gurugram District; On-site; INR 500,000 - 750,000; Full time

Benefits offered by this job

Transformation leader

Global impact

Mentorship

Continuous learning

Team collaboration

Job summary

Genpact Noida is seeking an Account Receivable (RCM) Specialist to own end-to-end AR follow-up, denial management, billing and collections. You will work with payer portals, analyze EOBs and submit corrected claims to maximize reimbursements while ensuring accuracy and compliance.

The role requires 3–5 years of AR experience in digital finance, familiarity with ERP systems, and strong Excel skills. You will collaborate with Billing, Coding, Authorization, and Payment posting teams to resolve

Qualifications

• 3-5 years of AR experience with digital finance operations.
• Working knowledge of healthcare RCM and claim lifecycle.
• Experience with ERP platforms such as SAP, Oracle, SUN System, Telis or similar systems.
• Understanding of payer adjudication, denials, rejections, and AR aging buckets.

Responsibilities

• Review and prioritize AR work queues based on aging, payer, dollar value, and follow-up date.
• Follow up on unpaid, denied, rejected, and underpaid claims through payer portals, calls, correspondence, and worklists.
• Analyze EOBs, ERAs, denial reasons, claim status responses, and payment variances to determine next action.
• Initiate corrected claim submission, claim resubmission, reconsideration, or appeal support as applicable.
• Maintain accurate documentation of actions taken, payer responses, next follow-up date, and escalation reason.
• Identify recurring claim issues and elevate complex reimbursement barriers to Specialist/Team Lead.
• Meet daily productivity, quality, turnaround time, and collection expectations.
• Collaborate with Billing, Coding, Authorization, and Payment Posting teams to resolve account-level issues.

Skills

AR follow-up

Denials management

Billing & collections

Excel proficiency

Payer communication

Tools

SAP

Oracle

SUN System

Telis

Job description

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of RCM (AR) Specialist AR and Collections Management

Work location: Noida(work from office)

Shift: Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance. The ideal candidate possesses deep, hands-on experience with RCM.

• AR Follow-up

Responsible for timely follow-up and resolution of outstanding claims with insurance payers to maximize reimbursements, reduce AR aging, and minimize revenue leakage.

Responsibilities

• Review and prioritize assigned AR work queues based on aging, payer, dollar value, and follow-up date.
• Follow up on unpaid, denied, rejected, and underpaid claims through payer portals, calls, correspondence, and worklists.
• Analyze EOBs, ERAs, denial reasons, claim status responses, and payment variances to determine next action.
• Initiate corrected claim submission, claim resubmission, reconsideration, or appeal support as applicable.
• Maintain accurate documentation of actions taken, payer responses, next follow-up date, and escalation reason.
• Identify recurring claim issues and elevate complex reimbursement barriers to Specialist/Team Lead.
• Meet daily productivity, quality, turnaround time, and collection expectations.
• Collaborate with Billing, Coding, Authorization, and Payment Posting teams to resolve account-level issues.

Qualifications we seek in you!

Minimum Qualifications

• 3-5 years of AR experience with digital finance operations.

Preferred Qualifications/ Skills

• Working knowledge of healthcare RCM and claim lifecycle.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Understanding of payer adjudication, denials, rejections, underpayments, and AR aging buckets.
• Ability to interpret EOB/ERA, claim status, payer correspondence, and account notes.
• Good verbal and written communication skills for payer and internal follow-up.
• Working knowledge of MS Excel and RCM/billing systems.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  Lets build tomorrow together.
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.