Front Line Manager RCM (AR) - Customer MDM and Billing Operations

Genpact Ltd.; Dadri, Gurugram District, Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Genpact Ltd. in Noida is seeking an Account Receivable Management (RCM) Manager to own end-to-end management of Billing, Customer MDM, AR Follow-up & Collections, Denials Management and Query Management.

In this role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. The ideal candidate possesses 8-10 years of healthcare RCM experience and can drive billing improvements, governance, and analytics.

Qualifications

• 8-10 years of healthcare RCM experience with significant exposure to Billing operations and Customer Master Data Management.

Responsibilities

• Own complex, aged, high-impact, and escalated operational/client queries until closure.
• Manage customer master creation, modification, maintenance, validation, and deactivation activities in compliance with defined governance controls.
• Manage Credit limit Approvals & Setup
• Manage complex billing inventories, including claim creation, validation, submission, correction, and rebilling across payer types.
• Investigate and resolve claim edits, rejections, missing information, coding or authorization dependencies, and billing-system exceptions.
• Perform root cause analysis on recurring billing defects, unbilled accounts, delayed submissions, and preventable claim rework.
• Coach Analysts on payer-specific billing requirements, claim-form accuracy, documentation standards, and escalation protocols.
• Partner with Coding, Authorization, AR, Payment Posting, and Client teams to resolve upstream issues affecting timely and accurate billing.
• Prepare operational insights on billing backlog, clean-claim performance, submission timeliness, defects, and revenue-risk trends.

Skills

RCM

Billing operations

MDM

Governance

Analytics

Tools

SAP

Oracle

SUN System

Telis

Job description

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of RCM -AR and Collections Management

Work location: Noida(work from office)

Shift: Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable Management (RCM) Manager to own and execute end-to-end management of Billing, Customer MDM, AR Follow-up & Collections, Denials Management and Query Management. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance. The ideal candidate possesses deep, hands-on experience with RCM.

• Customer MDM & Billing Operations

Responsible for managing end-to-end billing and MDM processes, managing customer master data governance, driving billing accuracy, resolving complex billing exceptions, improving billing controls, supporting governance, and mentoring Analysts to ensure timely and accurate claim generation and submission.

Responsibilities

• Own complex, aged, high-impact, and escalated operational/client queries until closure.
• Manage customer master creation, modification, maintenance, validation, and deactivation activities in compliance with defined governance controls.
• Manage Credit limit Approvals & Setup
• Manage complex billing inventories, including claim creation, validation, submission, correction, and rebilling across payer types.
• Investigate and resolve claim edits, rejections, missing information, coding or authorization dependencies, and billing-system exceptions.
• Perform root cause analysis on recurring billing defects, unbilled accounts, delayed submissions, and preventable claim rework.
• Coach Analysts on payer-specific billing requirements, claim-form accuracy, documentation standards, and escalation protocols.
• Partner with Coding, Authorization, AR, Payment Posting, and Client teams to resolve upstream issues affecting timely and accurate billing.
• Prepare operational insights on billing backlog, clean-claim performance, submission timeliness, defects, and revenue-risk trends.

Qualifications we seek in you!

Minimum Qualifications

• 8-10 years of healthcare RCM experience with significant exposure to Billing operations and Customer Master Data Management.

Preferred Qualifications/ Skills

• Strong healthcare RCM functional knowledge across MDM, Billing, and operational governance.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong understanding of Customer Master Data processes, data governance frameworks, and data quality management principles.
• Strong knowledge of healthcare billing, claim forms, payer requirements, claim edits, and rejection resolution.
• Ability to manage complex billing scenarios, high-volume inventories, and escalated claim issues.
• Strong analytical, coaching, stakeholder management, and documentation skills.
• Experience with billing platforms, clearinghouses, payer portals, claim-scrubber tools, and operational reporting.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  Lets build tomorrow together.
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.