Front Line Manager RCM (AR) - Payment Posting

Genpact; Dadri, Gurugram District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Genpact is seeking a detail-oriented Account Receivable Management (RCM) Manager to own end-to-end Billing, AR follow-up, denials, and query management from our Noida office. You will lead the team in cash application, reconciliations, and compliance while driving process improvements and automation initiatives.

The ideal candidate will have 8-10 years of AR experience, strong ERA/EOB interpretation skills, and hands-on experience with SAP, Oracle, SUN System, or Telis.

Qualifications

• 8-10 years of AR experience in digital finance operations.
• Advanced knowledge of ERA/EOB interpretation and payment variance resolution.
• Experience with ERP platforms such as SAP, Oracle, SUN System, Telis or similar.
• Strong cash reconciliation, exception management, and high-volume processing.
• Ability to interpret systemic posting issues and collaborate with cross-functional teams.

Responsibilities

• Resolve complex ERA/EOB posting exceptions, recoupments, reversals, offsets, and takebacks.
• Perform detailed reconciliation across cash, ERA, EOB, deposits, bank records, and billing system output.
• Monitor unapplied cash, unidentified payments, suspense balances, and posting backlog for timely closure.
• Coach Analysts on posting logic, adjustment handling, exception documentation, and quality standards.
• Partner with AR and Billing teams to resolve payment variances, missing payments, and account discrepancies.
• Support transition, SOP creation, quality audits, root cause analysis, and control testing.
• Identify automation, workflow, and reporting opportunities to improve cash application efficiency.
• Prepare operational updates for reconciliation status, defects, backlog, and exception trends.

Skills

AR experience

ERA/EOB interpretation

Analytical skills

Coaching

Tools

SAP

Oracle

SUN System

Telis

Job description

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.

Inviting applications for the role of RCM (AR) Payment Posting

Work location-Noida (work from office)

Shift-Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable Management (RCM) Manager to own and execute end-to-end management of Billing, Customer MDM, AR Follow-up & Collections, Denials Management and Query Management. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance. The ideal candidate possesses deep, hands-on experience with RCM.

Payment Posting

Acts as a Payment Posting SME responsible for complex posting scenarios, reconciliation exceptions, unapplied cash resolution, process controls, and mentoring of junior resources.

Responsibilities

• Resolve complex ERA/EOB posting exceptions, recoupments, reversals, offsets, and takebacks.
• Perform detailed reconciliation across cash, ERA, EOB, deposits, bank records, and billing system output.
• Healthcare experience preferred
• Preferred working experience with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Monitor unapplied cash, unidentified payments, suspense balances, and posting backlog for timely closure.
• Coach Analysts on posting logic, adjustment handling, exception documentation, and quality standards.
• Partner with AR and Billing teams to resolve payment variances, missing payments, and account discrepancies.
• Support transition, SOP creation, quality audits, root cause analysis, and control testing.
• Identify automation, workflow, and reporting opportunities to improve cash application efficiency.
• Prepare operational updates for reconciliation status, defects, backlog, and exception trends.

Qualifications we seek in you!

Minimum Qualifications

• 8-10 years of AR experience with digital finance operations.

Preferred Qualifications/ Skills

• Advanced knowledge of ERA/EOB interpretation, adjustment handling, denial codes, and payment variance resolution.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong cash reconciliation, exception management, and high-volume transaction processing experience.
• Ability to interpret systemic posting issues and collaborate with cross-functional teams.
• Strong analytical, quality review, documentation, and coaching skills.
• Exposure to automation, workflow tools, or reporting dashboards preferred.
• Monitor Overall Process Quality through the management of End-to-End Metrics for their respective processes.
• Identify and Manage process risks through a dedicated framework and tracking system that the process owner needs to define.
• Ensure availability and regular update of training materials covering process and systems.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.