Specialist - Quality Assurance

Marsh McLennan; Pune District; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Marsh is seeking a talented QA Specialist to join our Quality team in Pune on a hybrid basis, with a requirement to work at least three days in the office. The role focuses on QA and monitoring reviews to ensure insurance and reinsurance activities comply with group policies and market practices.

You will interpret contracts, review policy wordings, monitor compliance, support training, and contribute to process improvement across Marsh businesses. Prior experience in insurance QA is essential.

Qualifications

• 3+ years of experience in Insurance Quality Assurance or Operations.
• Understanding of insurance and/or Quality Assurance sectors.
• Shift Timing – 12.30 pm to 9.30 pm.

Responsibilities

• Undertake QA/Monitoring reviews in line with Group policies and procedures and suggest corrective actions/remedial measures to business.
• Interpret clauses of insurance and reinsurance contracts with emphasis on scope, coverage and limitations.
• Understand group & company procedures and monitor compliance in terms of the business placed by the group.
• Review and compare policy wordings across classes of business to advise on scope and limitations of cover.
• Recommend pragmatic remedial measures to address procedural breaches during placement processes.
• Understand market practices impacting broking activities and align audit/review methodology to reflect realities.

Skills

Insurance knowledge

Analytical ability

Excellent communication skills

Education

ACII / FIII / CPCU

Tools

MS Office

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Quality team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist - Quality Assurance

We’re seeking for an individual who is ready to work with complex & diverse insurance work. This role focuses on carrying out QA and monitoring reviews to ensure business activities comply with group policies, procedures, and market practices in insurance and reinsurance placements. It involves interpreting contract clauses and reviewing policy wordings to assess coverage, scope, and limitations, while identifying any procedural gaps and recommending practical remedial actions. The role also requires effective use of Marsh systems for monitoring and record-keeping, along with supporting the wider business through training, process improvement, and ad hoc quality assurance projects.

We will count on you to:

• Undertake QA/ Monitoring reviews in line with Group policies and procedures and suggest corrective actions/remedial measures to business.
• Interpret clauses of insurance and reinsurance contracts with specific emphasis on scope, coverage and limitations.
• Understand group & company procedures and monitor compliance in terms of the business placed by the group
• Review and compare policy wordings across different classes of business to advice business with regards to scope and limitations of cover
• Recommend pragmatic and effective remedial measures to business for addressing any procedural breaches caused during the placement process
• Understand market practices which impact the broking activities and align audit/review methodology to reflect commercial realities.
• Appropriate usage of Marsh’s systems for conducting reviews and monitoring and recording information, ensuring that systems are correctly used during the process.
• Build expertise within the team by conducting process and product trainings for various Marsh businesses.
• Take up various Adhoc projects to support additional QA requirements from business and stakeholders.

What you need to have:

• 3+ years of experience in operations in Insurance Quality Assurance or Operations
• Understanding of insurance and/or Quality Assurance sectors
• Shift Timing – 12.30 pm to 9.30 pm

What makes you stand out?

• Qualification or certification in insurance ACII or FIII or CPCU (or other equivalent qualification in other geographies) would be a clear added advantage.
• Analytical ability
• Excellent Communication skills
• MS Office skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.