Deputy Manager / Manager Transactional Services

Marsh McLennan; Mumbai; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Marsh McLennan in Mumbai seeks a Deputy Manager / Manager for Transactional Services (Individual Contributor) to lead operational delivery, governance and change management in a hybrid setup requiring three days in-office weekly.

You will develop dashboards, manage migrations, train staff and ensure regulatory compliance while building strong stakeholder relationships across teams.

Qualifications

• Graduate (Commerce preferable).
• 8+ years of experience in Reinsurance broking operations.
• Technical expertise in Excess of Loss, Facultative & Proportional treaty.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Knowledge of Reinsurance Broking business terms.
• In-depth knowledge of performance metrics.
• Ability to prioritize multiple tasks during peak volumes.

Responsibilities

• Lead operational delivery for the assigned team and entities.
• Provide dashboards and metrics to show trends and insights.
• Maintain governance and ensure adherence to procedures.
• Manage migrations and coordinate system/process changes.
• Train team members and maintain training records.
• Ensure compliance with regulators and internal guidelines.
• Coach and develop team members through regular reviews.
• Build strong relationships with internal and external stakeholders.
• Drive continuous improvement and participate in central projects.

Skills

Operational Excellence

Leadership

Governance

Stakeholder Mgmt

MS Office

Communication

Change Management

Training & Coaching

Education

Graduate (Commerce preferable)

Tools

MS Excel

MS Word

Job description

We are seeking a talented individual to join our Operations team at Marsh Re. This is individual contributor role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager / Manager Transactional Services (Individual Contributor)

We’re seeking a Deputy Manager / Manager - Transactional Services (Individual Contributor) who will manage operational excellence, Build/Maintain strong governance and lead the team to towards meeting goals.

Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.

We will count on you to:

• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative & Proportional treaty.
• Demonstrates basic knowledge of market practices within technical domain areas
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.
• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
• Has good understanding of the concept of operational risk and how this is controlled within organization/department.
• Helps teams minimize E&O exposure.
• Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
• Ensure team members are trained adequately and all training documents/records maintained within the team.
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Personally coaches and develops team members spending adequate time with them.
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

What you need to have:

• Graduate (Commerce preferable)
• 8+ years of experience in Reinsurance broking in the operations area
• The position requires technical expertise (Excess of Loss, Facultative & Proportional treaty)
• Excellent communication and leadership skills
• Organizational and time-management skills
• Knowledge of Reinsurance Broking business and the related terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Should be comfortable for 12-9 PM / 1-10 PM shift

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
• CII Certification
• Proven Reinsurance domain knowledge
• Excellent Team Management Skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.