Specialist, People Experience

PhonePe; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Benefits offered by this job

Medical Insurance

Critical Illness Insurance

Accidental Insurance

Life Insurance

Onsite Medical Center

Paternity Benefit Program

Maternity Benefit

Relocation benefits

Salary Advance Policy

Job summary

PhonePe seeks a Specialist – People Experience in Bengaluru to manage critical touchpoints throughout the employee lifecycle, including offers, onboarding, background verification, and benefits administration. The role emphasizes audit-ready documentation and strict adherence to processes.

The ideal candidate will handle data with confidentiality, ensure timely completion of tasks within defined timelines, and support HR Business Partners to resolve documentation discrepancies, contributing to a

Qualifications

• Bachelor’s degree in HR or related field with 1–2 years HR Operations experience.
• Proficient in MS Excel with advanced functions for large datasets.
• Strong detail orientation, organization, and compliance.

Responsibilities

• Review and release candidate offers after validated details and documents.
• Onboard new hires in HRMS by validating forms and activating them.
• Coordinate with external vendors for BGV and ensure turnaround times.
• Execute exit processes in line with SOPs and timelines.
• Manage employee benefit programs and maintain audit-ready dashboards.
• Maintain HR dashboards and ensure compliance with labour laws.

Skills

Attention to detail

Organizational skills

Process compliance

Data confidentiality

Customer service orientation

Education

Bachelor’s degree in Human Resources, Social Work, or related field

Tools

MS Excel

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

We are seeking a Specialist – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance.

Key Responsibilities:

• Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.
• Onboarding the new hires in the HRMS by validating the new hire forms and activating them.
• Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners to resolve documentation discrepancies or obtain clarifications during the process
• Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times
• Manage various employee benefit programs, such as car leasing, long service awards,learning assistance programs, etc.
• Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates.

Qualifications

• Bachelor’s degree in Human Resources, Social Work, or related field with 1 to 2 years of relevant experience in HR Operations (preferably in start up environment)
• Proficient inMS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations.
• High attention to detail, organizational skills, and process compliance
• Structured work practices and strong service orientation to ensure task completion within defined TATs.
• Should be able to handle sensitive and confidential employee data.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance Wellness Program - Employee Assistance Program
• Onsite Medical Center
• Emergency Support System Parental Support - Maternity Benefit
• Paternity Benefit Program
• Adoption Assistance Program
• Day-care Support Program Mobility Benefits - Relocation benefits
• Transfer Support Policy
• Travel Policy Retirement Benefits - Employee PF Contribution
• Flexible PF Contribution
• Gratuity
• NPS
• Leave Encashment Other Benefits - Higher Education Assistance
• Car Lease
• Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.