Specialist, Order Management

S&P Global Market Intelligence; Hyderabad; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

S&P Global Market Intelligence in Hyderabad is seeking a detail‑oriented Order Management professional to ensure accurate, timely invoicing and manage a high volume of client communications.

Responsibilities include reviewing contracts, processing new sales, renewals and amendments, adjusting client accounts, and providing billing explanations. The role also involves promptly handling emails and escalating issues to senior management, with ad hoc reporting as needed.

Formación

• Bachelor or Master degree required.
• Excellent communication skills (verbal and written).
• Strong analytical and problem solving with high attention to detail.
• Basic knowledge of MS Office.
• Willingness to work in rotational shifts.

Responsabilidades

• Review contracts signed by the customer.
• Process New Sales, Renewals and Amendments with accurate billing.
• Make accurate adjustments to client accounts with explanations.
• Process emails promptly and precisely.
• Escalate key issues to senior management and assist with ad hoc reporting.

Conocimientos

Communication skills

Analytical skills

Problem solving

Attention to detail

MS Office

Educación

Bachelor or Master Degree

Herramientas

Salesforce

Oracle

Descripción del empleo

Job Summary

Grade Level (for internal use): 08

The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US and Pakistan.

The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.

What's in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as SalesForce, Oracle, Vertex and Zuora. Also, one needs to closely work with commercial teams on a daily basis.

Responsibilities

• Review contracts signed by the customer.
• Process New Sales, Renewals and Amendments. Ensure accurate and timely billing and services.
• Make accurate adjustments to client accounts. Provides verbal and/or written billing explanations to client/client services/sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary.

What We're Looking For

Basic Qualifications

• Bachelor or Master Degree
• Excellent communication skills (Verbal / Written)
• Strong analytical and problem solving/research skills with a high attention to detail.
• Basic knowledge of MS Office
• Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
• Willingness to work in rotational shifts as per business requirement.

Preferred Qualifications

• 1+ Years of prior experience
• Prior experience of working in Salesforce or Oracle