Specialist, Order Management

S&P Global; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global in Ahmedabad, India, is seeking an Order Management Specialist to support invoicing processes, renewals, and billing accuracy. You will work with SalesForce, Oracle, Vertex and Zuora, collaborating with commercial teams in a fast-paced environment.

The role emphasizes analytical problem-solving, attention to detail, and timely communication with clients and internal stakeholders. Rotational shifts may be required based on business needs.

Qualifications

• Bachelor or Master degree required.
• Excellent communication skills (verbal/written).
• Strong analytical and problem-solving skills with high attention to detail.
• Basic knowledge of MS Office.
• Ability to work independently in a fast-paced team with minimal directions.
• Willingness to work in rotational shifts as per business requirement.

Responsibilities

• Review contracts signed by the customer.
• Process New Sales, Renewals and Amendments ensuring accurate and timely billing and services.
• Make accurate adjustments to client accounts and provide billing explanations to client/services/sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management and provide basic ad hoc reporting.

Skills

Communication

Analytical thinking

Attention to detail

MS Office

Team player

Rotational shifts

Education

Bachelor or Master Degree

Tools

Salesforce

Oracle

Vertex

Zuora

Job description

About the Role:

Grade Level (for internal use):

08

The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US and Pakistan.

The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.

What’s in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as SalesForce, Oracle, Vertex and Zuora. Also, one needs to closely work with commercial teams on a daily basis.

Responsibilities:

• Review contracts signed by the customer.
• Process New Sales, Renewals and Amendments. Ensure accurate and timely billing and services.
• Make accurate adjustments to client accounts. Provides verbal and/or written billing explanations to client/client services/sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary.

What We’re Looking For:

Basic Qualifications:

• Bachelor or Master Degree
• Excellent communication skills (Verbal / Written)
• Strong analytical and problem solving/research skills with a high attention to detail.
• Basic knowledge of MS Office
• Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
• Willingness to work in rotational shifts as per business requirement.

Preferred Qualifications:

• 1+ Years of prior experience
• Prior experience of working in Salesforce or Oracle

#LI-RS2

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)