specialist, credit and collections

Randstad NV; Hyderabad; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Randstad NV is seeking an Account Service Representative to manage a portfolio of accounts receivable and drive timely payments. The role requires coordinating with customers and internal teams to resolve payment issues, maintain accurate records in High Radius, and support cash collection goals.

The position emphasizes customer service, problem solving, and collaboration with Credit and Billing to ensure smooth invoicing and collections processes across shifts.

Qualifications

• Bachelor’s degree in Accounting or Finance, or equivalent experience in business.
• Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment and facilitate payment.
• Utilize High Radius as the primary tool for managing the collection worklist, driving outreach and due diligence efforts to clients.
• Ensure accounts receivable DSOs are minimized and cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goals.
• Identify high-risk accounts and elevate to Supervisor/Manager of Collections as necessary.
• Develop action plans to contribute to profitability and A/R improvement.
• Maintain detailed documentation in High Radius, including conversations, contacts, and discrepancies.
• Prioritize and manage a portfolio of accounts using High Radius and coordinate with internal teams.

Responsabilités

• Manage monthly assigned accounts receivable portfolio and contact customers to resolve non-payment.
• Use High Radius to drive outreach and collect on delinquencies.
• Minimize DSOs and maximize cash by ensuring timely payments.
• Identify high-risk accounts and escalate when needed.
• Collaborate with Credit and Billing to resolve payment term issues.
• Document events and communications in the High Radius system.
• Coordinate with customers to improve processes and strengthen relations.

Connaissances

Problem Solving

Credit Analysis

Financial Analysis

Data Analysis

General Administrative Support

Formation

Bachelor’s degree in Accounting or Finance

Description du poste

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidates to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.

Shift Timings:

Coverage of 8 am to 5 pm Eastern Std. Time zone (which means 5.30 pm to 2.30 am IST or 06.30pm to 3.30am IST based on the daylight savings time)- As per business needs shift (9 hours shifts) start and end will be as per the timings mentioned above (Changes and flexibility expected from team member to match business needs)

Education & Qualifications (Required and Preferred):

Bachelor’s degree in Accounting or Finance, or equivalent experience in business

Organizational Structure:

Job Title this position reports: Supervisor, Collections

Job Titles directly reporting to this position: None

• Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment.
• Utilize High Radius as the primary tool for managing the collection worklist, driving outreach and due diligence efforts to clients.
• Ensure account’s revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt.
• Identify high-risk accounts and elevate to Supervisor/Manager of Collections, as necessary.
• Identify quality issues contributing to delinquent balances and initiate resolution.
• Develop an individual action plan, contributing to company profitability, focusing on A/R business result improvement.
• Maintain detailed documentation of all events within the High Radius database, including conversations, contacts, and any discrepancies.
• Prioritize and maintain an assigned portfolio of accounts using the High Radius tool.
• Work directly with customers to improve processes, collect cash, and enhance relationships.
• Maintain a high level of customer service, internally and externally.
• Perform reconciliations as required to support contractual and/or process requirements.
• Work with the Credit team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices.

skills

• Problem Solving
• Credit Analysis
• Financial Analysis
• Data Analysis
• General Administrative Support