Specialist, Credit and Collections

IN_CSS Randstad Global Capability Center Private Limited; Hyderabad; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Randstad is seeking an Account Service Representative to manage a portfolio of accounts receivable, drive timely payments, and support cash-flow optimization. The role requires strong communication, problem-solving, and collaboration with Credit and Billing teams.

Primary responsibilities include maintaining AR records, reducing DSOs, and ensuring adherence to policies while delivering quality customer service.

Qualificações

• Bachelor’s degree in Accounting or Finance or equivalent experience.
• Experience in accounts receivable and collections processes.
• Familiarity with High Radius or similar AR platforms.

Responsabilidades

• Manage monthly accounts receivable portfolio and drive collections.
• Communicate with customers to discern causes of non-payment and resolve issues.
• Escalate high-risk accounts to supervisor/manager as needed.
• Maintain detailed records in the AR system and reconcile discrepancies.
• Work with Credit and Billing to resolve payment terms and billing issues.

Conhecimentos

Cash collection

Customer service

Account management

High Radius

Formação académica

Bachelor’s degree in Accounting or Finance

Ferramentas

High Radius

Descrição da oferta de emprego

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidates to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.

• Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment.
• Utilize High Radius as the primary tool for managing the collection worklist, driving outreach and due diligence efforts to clients.
• Ensure account’s revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt.
• Identify high-risk accounts and escalatE to Supervisor/Manager of Collections, as necessary.
• Identify quality issues contributing to delinquent balances and initiate resolution.
• Develop an individual action plan, contributing to company profitability, focusing on A/R business result improvement.
• Maintain detailed documentation of all events within the High Radius database, including conversations, contacts, and any discrepancies.
• Prioritize and maintain an assigned portfolio of accounts using the High Radius tool.
• Work directly with customers to improve processes, collect cash, and enhance relationships.
• Maintain a high level of customer service, internally and externally.
• Perform reconciliations as required to support contractual and/or process requirements.
• Work with the Credit team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices.

Shift Timings: Coverage of 8 am to 5 pm Eastern Std. Time zone (which means 5.30 pm to 2.30 am IST or 06.30pm to 3.30am IST based on the daylight savings time)- As per business needs shift (9 hours shifts) start and end will be as per the timings mentioned above (Changes and flexibility expected from team member to match business needs)

Education & Qualifications (Required and Preferred):

Bachelor’s degree in Accounting or Finance, or equivalent experience in business

Organizational Structure: Job Title this position reports: Supervisor, Collections Job Titles directly reporting to this position: None

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.