Specialist, Crane Service

Konecranes; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Konecranes is seeking a Field Service Technician in Bengaluru to perform on-site maintenance and servicing at customer locations, following planned work orders and coordinating with service planners.

Qualified candidates will have a Diploma in Electrical Engineering with 3–5 years’ experience, strong safety awareness, and familiarity with CRM Siebel. You will engage with customers to advise on repairs while adhering to PPE and company procedures.

Qualifications

• Diploma (Electrical) with 3–5 years’ experience.
• Experience with field service operations and customer interaction.

Responsibilities

• Plan work assignments and enter work against the SR/WP.
• Accept work packages and record on the system.
• Estimate labour hours and parts cost for repairs.
• Record faults/exceptions using Risk & Recommendation method.
• Perform Safety Review and Visit Review and record next steps.
• Consult with customers to inform buying decisions based on recommendations.

Skills

Field Service

Customer Focus

Safety Compliance

Crane Knowledge

ISO Awareness

CRM Siebel

Field Service Siebel

Education

Diploma (Electrical)

Job description

Job Description

We are now looking for a Field Service Technician who is passionate about working in Field Services role. In this role, you will be responsible for services and maintenance at site locations.

Key Responsibilities

• Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
• The field operative accepts work packages and enters work against the SR/WP.
• The field operative cannot create new service requests (except through “do work”).
• Record faults/exceptions using Risk & Recommendation method.
• Estimate labour hours and parts cost for repairs.
• Perform Safety Review and Visit Review and record next steps.
• Consult with our customers to permit informed buying decisions based on recommendations made.
• Follow Konecranes safety protocol and ensure the use of safety PPE supplied by the company, such as safety shoes and safety harnesses.

Qualifications

Qualification and Experience: Diploma (Electrical) with 3–5 years’ experience.

Additional Information

Competencies and skills we expect for this role:

• CRM Siebel
• Field Service Siebel
• Customer focused
• Basic Crane Technical knowledge
• Awareness of ISO 14001 & 45001 Standards

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.