Specialist Collections (US Shift)

XPO India Shared Services; Pune District; On-site; INR 550,000 - 750,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Free transport facility

Job summary

XPO India Shared Services is seeking a Collections Representative to lead all cash collection and dispute resolution in accounts receivable within the logistics domain. You will manage a portfolio and coordinate with internal teams to ensure timely payments and accurate settlements.

The role requires experience in OTC collections, strong communication, and proficiency with Excel, Oracle, and service-management tools.

Qualifications

• Bachelor's degree in accounting or finance or commerce.
• 1 to 3 years related experience in logistics/transport/OTC Collections.
• Strong verbal and written communication.
• Proficient in Windows and MS Excel, with ability to build complex formulas.
• Experience with resolution of disputes and payment collection.
• Capable of working flexible hours (evening/night shift).

Responsibilities

• Manage a portfolio of $3M to $6M across 350–550 customers.
• Engage with customers via phone and other channels to ensure timely payments.
• Negotiate payment plans and follow up for overdue accounts.
• Provide supporting documentation for disputes and settlements.
• Submit regular status reports on unpaid accounts.
• Collaborate with internal teams to obtain required documents.
• Upload data to customer websites.

Skills

Communication skills

Dispute resolution

Collection experience

MS Excel

Oracle

ITSM-ServiceNow

Looker

Education

Bachelor's degree in accounting/finance/commerce

Tools

Oracle

ITSM-ServiceNow

Looker

HRC

Job description

Overview

We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.

We provide free transport facility

Location

Pune

Timing

6:30PM 3:30AM

What you'll do on a typical day:

• Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers
• Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis.
• Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
• Resolve customer issues and complaints concerning billing disputes.
• Perform uploads to customer websites.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

What you need to succeed at XPO:

At a minimum, you’ll need:

• Ability to work flexible hours (6:30PM to 3:30AM IST.)
• Bachelor’s in accounting or finance or commerce
• 1 to 3 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections
• Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.
• Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Self-Motivated and enthusiasm to learn and grow
• Should be able to perform duties with minimum supervision

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